Business Confidential Now With Hanna Hasl-kelchner

How to Get Real Customer Satisfaction and Healthy Profits by Truly Listening to Your Customers

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Sinopsis

Conquering customer satisfaction and the profits that go with it are a lot easier when you know how to become part of the conversation that goes on in their heads so that they pick your product or service over your competitor’s. Join host Hanna Hasl-Kelchner as she welcomes marketing guru Chuck Wall to explain how. WHAT YOU'LL DISCOVER ABOUT CUSTOMER SATISFACTION:Why customer experience matters more than customer service The one thing companies can do to dramatically improve customer experience How social media had changed how customers do business with you The biggest misconception companies have about their customers The "9 Powers" customers can exert And more GUEST:  Chuck Wall is founder and CEO of http://marketpowergroup.com (Market Power Group), a business performance advisory firm based in Texas. Chuck helps clients know their customers better helps them solve problems, discover new opportunities, and make better decisions about how to build a more successful companies. Chuck is a lifelong en