Profiles In Prosperity

Dave Rothacker, recently honored as an industry “Servant Leader”, is back with book recommendations. Dave is a voracious reader of books, his recommendations are excellent, and I’m always eager to find out what books he recommends.

Jason Henderson is the President and Founder of Best Air Conditioning Plumbing Repair in Las Vegas, Nevada. Jason’s an industry veteran, but his company is very new. Jason and his team have achieved amazing growth in a short time. How did they do it? We also ask Jason for his 4 rules for business. They’re gems!

Relentless innovation is a powerful competitive advantage. Steve Miles, Vice President and CEO of Jerry Kelly, joins us to discuss innovation and how he made his company a standout for customers and coworkers.

Bob Larson, founder and President of Bob Larson Plumbing, tells us how he entered the industry, how he achieved such an amazing growth rate, and how teaching other plumbers and developing a positive company culture has helped his business to thrive.

Your Home Services, might be the fastest growing residential home services startup we have ever seen. We talk with Shawn Henson, Vice President of Your Home Services, and find out how they achieved this amazing growth.

Eric Dutton, founder and president of Dutton Plumbing, returns to Profiles in Prosperity for a second interview. This time we asked Eric for 5 rules he uses to run his business.  Be ready for some out-of-the box thinking. You’ll be surprised, amazed, impressed, and pleased with what you’ve learned.

Joe Strittmatter’s HVAC, Plumbing, and Roofing company has had phenomenal growth. How did they do it? Joe tells us about his innovation for adding plumbing, how he thinks about social media, and giving back to the community. He also tells us about his favorite business books and his three rules for growth.

Crystal Williams, of McWilliams & Son Heating and Air Conditioning, was named the Service World Woman of the Year at Service World Expo. In part two of this interview, Crystal talks about working in and running a business with family members, and her choice for favorite business book.

Crystal Williams, of McWilliams & Son Heating and Air Conditioning, was named the Service World Woman of the Year at Service World Expo. In part one of this interview, Crystal talks about advertising strategies and involvement of her company in non-profit organizations.

If you’re in a Residential Service business you’re probably training your team. But what kind of training are you providing? Corey Hickmann stepped up his personal training plan, extended it to his team, and got great results. What is he doing that you’re not?

Larry Taylor’s one of the smartest and most respected contractors in our industry. Every time I talk with him I get great information. You will too!

Bob Viering, VP of Programs for Service Nation Alliance, gives us his ideas for the “rolling billboards” we all use, and how to make them more effective.

John LaPlant doesn’t just KNOW financial ratios; he has the wonderful ability to explain them and make them interesting. We asked John for 3 ratios – just 3 – that people often overlook and often don’t understand.

A residential service business can’t grow if the leaders can’t hire the right people. Finding skilled techs and plumbers is difficult for many businesses. Ed O’Connell’s solution was to grow his own. Here’s what he did… It will work for you, too!

Technician “ride a longs” have always been considered a great way to train and ensure the quality and consistency of the customer experience. But what are the best practices for a ride a long? How do you make the most of this important training opportunity? Long-time Industry Consultant and Service Manager, Dale Mincks, has conducted hundreds of ride a longs. He tells us his methodology and how to make a ride a long most successful.

Dave Rothacker is back and gives us two more book reviews for 2018, one of which he has already labeled as his 2018 book of the year and in his ALL TIME top ten! Dave Rothacker is an impressive reader and student of books and business, and his book picks never disappoint. Find out what you should be reading this summer!

Website chat experienced enormous growth last year. Why has it grown so quickly, what’s the benefit of offering chat on your website, and what can you do to make it most effective? Trevor Flannigan, Chief Operating Officer of Home Service Chats, leverages his extensive industry experience to explain the power of website chat, and gives us the inside track on website chat for our industry. It’s stuff you need to know!

When I read the following quote from Steve Simmons, I knew I needed to interview him: “I'm determined to be the featured company owned by a 60+ year old that made a major step in improving our company, our team, and our presence in the communities we serve.”

Don Harris started his business in 1970 as a part-time job to help him get through college. He stayed with it after college and  grew Dependable Services into a great business. Forty-four years after starting, he successfully transitioned Dependable Services to his son, and it’s thriving. Most residential service businesses don’t survive 40+ years. Most don’t successfully transition to the next generation. What does Don know that you don’t?

Charlie Greer is a leading consultant and trainer, twice named Consultant of the Year. Charlie tells us how he joined our industry, discusses what sets good salespeople apart, what to look for when hiring salespeople, and what training they should receive. You want superior sales? Listen and learn!