Profiles In Prosperity

Mike Ritter is President and Owner of Great Lakes Heating, Air Conditioning, & Electrical in South Bend, Indiana.  The normal recruiting methods weren’t getting the results Mike needed, so Mike decided to hold his own recruiting event for his company. He generously shares his methods and results with us.

Joe Cunningham is an elite trainer and consultant in the HVAC industry. He is a two-time winner of the prestigious “Consultant of the Year” award. Joe tells us the top five ways contractors can improve their businesses.

Tyler Kime is the General Manager of Standard Heating and Air Conditioning located in Birmingham, Alabama. In 2017 Tyler was named to the prestigious “40 Under 40” group. Standard has been in business for more than 75 years, is well-established and very successful. How do you keep traditions and continue to grow while transitioning to the next generation? Tyler tells us how he and his father did it.

Someday you will exit your business. What you don’t know, and what you don’t plan for will hurt you. Brandon Jacob, CPA, is the pre-eminent authority in our industry on buying and selling privately held HVAC and Plumbing companies. We talk with Brandon about the steps needed to prepare for an exit strategy and what drives the value of a Plumbing or HVAC company. Every owner of an HVAC or Plumbing business needs to know this!

Dustin Miller is the President of Comfort Now in Visalia, California. Under Dustin’s leadership, Comfort Now has experienced phenomenal growth with a focus on Customer Care. The formation of Comfort Now is an instructive story that many in our industry will enjoy and learn from.

Profiles In Prosperity is Back! We’ve launched the first episode of season 2 of the Profiles In Prosperity Podcast. Our first interview is with Dave Rothacker. Dave is a phenomenal reader of business books. We asked him to look back on all the books he read in 2017, and tell us his top 3 picks for 2017. They’re great books; can’t be missed! Access all the interviews at www.ProfilesInProsperity.com or you can get them through iTunes or your favorite podcast player. BTW, do you know someone who should be interviewed on Profiles In Prosperity (maybe it’s you)? Send an email to ProfilesInProsperity@ServiceRoundtable.com.

Kevin Frump is co-owner and general manager of Illiana Heating and Air Conditioning. Illiana is a well-run company, winning several national and local awards. In this episode, we talk with Kevin about their implementation of performance pay, and his interesting thoughts about field-to-office ratio.

Rebranding can be an incredibly difficult project. John Price did it in a wildly successful and truly memorable way. In this episode John tells us how he did it.

In part two of our interview with Kelly Schols, president of CPI Plumbing, Kelly discusses their unique approach to charity, what it does for their company, and why you shouldn’t be overly modest about your charitable projects. Kelly also discusses the role of self-development in his life, and self-development strategies. (Part 2 of 2)

Bob Miodonski, Publisher of Plumbing & Mechanical, and Mike Murphy, Publisher of the ACHR News discuss the significant impact of the inaugural Service World Expo and what to expect from future Service World Expos.

Kelly Schols is president of an amazing plumbing company: CPI Plumbing. Kelly discusses how he entered the plumbing business, what he had to do to make his company grow and thrive, and why CPI Plumbing stands out from the competition. (Part 1 of 2).

Mitch Cropp built Cropp-Metcalf from a small company to a $40 million dollar juggernaut. How did he do it? In 2015 we interviewed Mitch on stage at an industry conference. He generously shared his experience, business philosophy, and insights with us. In this short segment from the interview, Mitch focused on business growth. Listen and learn from one of the most successful entrepreneurs in our industry!

Dave Rothacker is our guest on this special episode of Profiles in Prosperity where we talk about books. Dave is an impressive reader and student of books and business. So we’ve asked Dave to talk with us about his favorite book that he read this year. So what does Dave like? Listen and find out!

Allan Ferguson is president of Omega Services headquartered in Sydney, Australia. Omega is the leading residential contractor in Australia for HVAC, plumbing, drains, and electrical services. Allan tells us about how he entered the industry, marketing organization, and taking his company to the next level.

Pete Danielson is owner of Modern Mechanical in Ashburn, Virginia. Involvement in the local community is great for the community, but it’s also great for your brand, and a great way to gain new customers. Pete came up with an innovative way to do a LOT of community involvement and developed processes to make it work effectively for his company. In this episode of Profiles in Prosperity, Pete discusses how he used a business development manager to be his community representative and substantially grow his customer referral base.

Mitch Cropp founded and grew Cropp Metcalfe into one of the largest and most successful home service companies ever, and has won a vast array of awards. Mitch discusses what works and what doesn’t work regarding the acquisition of companies and their employees.

Ben Stark built and sold two wildly successful HVAC companies. Now he’s a well-respected industry consultant. Ben's technician retention rate was substantially better than average and he describes the programs and methods he used to achieve that in his business.

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed discusses how he marketed his business by walking door-to-door, five to ten houses per day, and the loyal customers and referrals that came from it.

Kathie Todd and her husband Don run Central Oregon Heating and Cooling. They have received the Ron Smith Trailblazer award, and Kathie was named HVACR Woman of the Year. She discusses their multiple location strategy, the benefits, and how they make it successful.

If you’re involved in the HVAC, Plumbing, Electrical or any other residential service business you need to know about the Joseph Groh Foundation. Joe Groh had a long career in the HVAC industry before suffering a bike accident that left him a quadriplegic. He founded the Joseph Groh foundation which provides financial support to those in connected with the construction trade industry who are living with life-altering injuries.