Profiles In Prosperity

Patty Kampmann, President of Customer Lobby is relatively new to Customer Lobby and relatively new to our industry. She shares a bit of her background, what she finds exciting about Customer Lobby, and what Customer Lobby can do for contractors.

Dave Bailey, Plumbing Vertical Market Manager for Service Nation Alliance, tells us about his career, we learn why he’s “The Flying Plumber”, and we discuss the power of the humble checklist.

Ron Smith has a long history of innovative success in Residential Service. He was founder of Modern Air in Fort Myers, Florida, founder of Service America, COO of Service Experts, is the author of several books, is in the Contracting Business Hall of Fame, and recognized with many industry awards. He is one of the premier consultants in our industry. If you ask Ron Smith for three business tips, you know you’re not going to get usual boring advice; Ron always delivers great value! So I asked Ron for three business tips…

Jim Hinshaw is the HVAC Vertical Market Manager for Service Nation, an amazing sales trainer, and author of several books. Jim tells us about what some successful contractors are doing during the COVID pandemic to grow, and better serve their customers.

Joe Cunningham is a well known trainer, consultant, and business owner in the HVAC industry. Joe joins us to talk about how he adapted his business to remain successful in the days of the COVID pandemic.

Many people talk about creating a successful HVAC call center, but most don’t actually attempt it, and most of those that attempt it either fail or scale back their plans. Jason Fox is the owner of Capital Heating and Cooling, a very successful HVAC company in Wisconsin. He also created a wildly successful call center that is integral to the success of his business. What did Jason do to make it work?

Kelly Schols is former president and owner of CPI Plumbing in Washington, and a current author, speaker, coach, and mentor. Kelly joins us to talk about his new book, “Never By The Book” and to share some of his experiences getting through tough times.

How does a great business leader manage to grow in difficult times? Eric Dutton, founder and president of Dutton Plumbing, joins us to discuss the state of his business during the covid pandemic and how he strives for success and growth even through difficult times.

Steve Mores, Vice President for Training and Sales for Dynamic Air Quality Solutions talks about killing viruses, how to offer Indoor Air Quality, and shares his vast expertise.  You need to know this stuff!

Aaron Ruddick is a 30-year veteran of the HVAC industry and a founder and co-owner of Reliable Comfort in Indiana. Reliable Comfort recently experienced tremendous growth. Aaron discusses the company history, growth, his goals for the future, and issues around mixing family and business. Aaron is a fascinating, smart business owner.

Dave Rothacker gives us his top 3 books for 2019, and tells us why he thinks they’re great.

Shannon Bartlett is the Owner and General Manager of Bartlett Heating and Cooling. Shannon was recently named Service World Woman of the Year. Shannon started working in the family business when she was in middle school. Under Shannon’s guidance Bartlett has experienced tremendous growth. I was particularly interested to hear what she did to grow the business, and her perspectives on women in our industry, and marketing to women.

In honor of Thanksgiving, this podcast episode will be a bit different than usual. Curious?

Merv Blank, CEO, Owner, and Founder of Air Professional Associates in North Salem, NY joins us to share some his experiences and wisdom built from 40 plus years in our industry. Merv’s a true gentleman, and a very successful businessman. He generously tells us about his businesses and about a recent acquisition. If you get a chance to listen to Merv, you should jump at the opportunity. Here’s your opportunity!

People are the best and the worst things about leading a small business. So we talked with Natalie Schuneman who is an experienced HR consultant with Comprehensive Employment Solutions. She gave us the top five HR questions (and answers!) asked by her clients. You have people in your company? You need to hear what Natalie knows!

With all the experience and success he’s enjoyed, Ken Goodrich should write a book – oh wait, he has written a book! Ken Goodrich shares his industry experience, talks about his book with Michael Gerber, and shares his list of the top things all contractors should know or be doing in their businesses to ensure their success.

Jacques Campeau is the Owner, President, and Founder of Campeau Heating in Sudbury, Ontario. Campeau Heating is a strong, well-respected business with great family values. Jacques is a wise man with tremendous experience and a great perspective. We asked him to give us “Jacques’ Gems” – his guidelines for success in business and life.

E-Myth author and speaker Michael Gerber talks about the 3 areas contractors overlook.

Dave Squires, co-owner of Vincent’s Heating & Plumbing, and Contractor’s Online-Access, has 40 years in the HVAC and Plumbing industry, and is a leader in developing website resources specifically for the residential service industry. He teaches us about some fascinating online marketing methods and tools that will boost your online presence.

Brigham Dickinson is President and founder of Power Selling Pros, a leading coaching and training firm in the industry. Brigham talks about properly training customer service representatives, CSRs, and how, by doing so, you can maximize your business performance.