Digital Workplace Impact

How can the transformative power of AI be leveraged in the work of internal communicators? Can it really help to foster a more inclusive, high-performing environment for teams? This time, our host Nancy Goebel is joined by Monique Zytnik, a global internal communication leader. Monique shares her perspective on the transformative power of AI in internal communications, drawing on insights from her latest book, which includes innovative strategies and real-world examples of how AI is reshaping workplace communication. Every day, AI presents challenges and opportunities for internal communication professionals. Monique emphasizes the importance of a multilayered approach and an immersive communication mindset in effectively making the most of AI tools.  While addressing common misconceptions about AI, Monique also offers practical advice for maintaining a human-centric approach when embracing technological advancements. Ultimately, while technology brings new opportunities, the importan

It’s time to shine, so tell us your story! The Digital Workplace Group (DWG) Awards programme is back for 2025, offering a great opportunity to gain industry-level recognition for your team’s digital workplace achievements. In this short, sharp episode of Digital Workplace Impact, you can hear more as host Nancy Goebel is joined by Elizabeth Marsh, Director of Research for DWG, and Sarah Escott, DWG Events and Collaboration Director – the duo leading the programme. Together, they set out the application process and timescales, along with some essential advice for anyone considering taking part.The DWG Awards 2025 celebrate those organizations and practitioners who have excelled in creating well-executed, high-performing digital workplaces. But if you’re putting together an entry, remember that, while facts and figures are important, painting a whole picture is even better! You can enter the Awards until June 27 and the online Awards event is set to take place on September 17. So, listen now for

How can AI and data combine to add to organizational decision-making? Does AI really give us the ability to interpret data better? And just how are changes in technology allowing us all to better access information in the digital workplace?   In this latest episode of Digital Workplace Impact, host Nancy Goebel is joined in conversation by Cai Kjaer, Co-Founder and CEO of SWOOP Analytics. SWOOP supports organizations by providing insights to measure and improve internal communication and collaboration.   Together, Nancy and Cai delve into the fascinating world of data-driven digital workplace leadership. They discuss how organizations are leveraging data that can transform digital workplaces and drive organizational success. Cai also shares insights and practical tips on using analytics to enhance communication, collaboration and overall performance in the digital age.   So, for thoughtful insights, top tips and a look ahead at what might be coming next, listen now

In this episode of Digital Workplace Impact, we welcome Oscar Berg, a senior consultant, renowned author, content creator, and speaker with extensive expertise in intelligent collaboration and AI.  Oscar joins our host Nancy Goebel in the podcast studio where the topic under discussion is generative AI, the catalyst for intelligent collaboration today and beyond. This episode was inspired by one of Nancy’s 2025 predictions for the digital workplace. The prediction sets out the future of intelligent collaboration and how generative AI is transforming team collaboration.  During this fascinating conversation, Oscar and Nancy delve into the challenges and opportunities of AI-driven collaboration. Together, they share insights on navigating this evolving landscape to support advanced teamwork.  Could generative AI become an extension of your team? Will culture eat AI for breakfast? Why is having a clear goal for AI adoption so essential? And what’s the role of the digital workplace l

“It's those continual conversations and interactions we're having with our members and wider community that inform us what people are excited about, what they are concerned about, what they are struggling with – perhaps because of its newness or due to the level of hype or confusion – to put it into perspective.”  Elizabeth Marsh, Director of Research at DWG  What are the top digital workplace questions on the minds of leaders today? And how are they tackling the challenges and opportunities they face? All this and more is taken into the mix to inform the DWG research programme every year. And in this episode of Digital Workplace Impact, Elizabeth Marsh, Director of Research at DWG, joins host Nancy Goebel to explain what’s shaping the DWG research programme for 2025.  The conversation gives a tantalizing preview and delves into the key themes and topics driving this year’s research agenda. These include intranet futuring, AI readiness and literacy, digital workplace busines

For the crème de la crème of insights, dip into highlights from Digital Workplace Impact’s 2024 ‘best in show’ episodes as determined by popular demand. Host Nancy Goebel distils key insights and shares advice from digital workplace leaders.  These ‘fab five’ podcasts offer cutting-edge thinking on hot topics such as the employee experience, workplace design, navigating uncertainty and, as always, the future of digital workplaces. Together, they reveal just how rapidly the digital workplace is evolving – driven by a mix of technological advancements, changing work patterns and, of course, the need for more adaptive and inclusive environments.   Nancy touches on a mix of conversations. These include LinkedIn's innovative approaches to knowledge management and MillerKnoll's vision for intentional workplace design.   This short, sharp episode offers relevant advice and a guide to Digital Workplace Impact podcasts that will set you up for the year ahead. Listen now to inspi

What is futuring and why is it an important practice for digital workplace leaders and teams? How does futuring differ from envisioning? And what practical approaches can you take to futuring in your organization?‘Futuring’ practices are firmly in the spotlight in this episode of Digital Workplace Impact. Host Nancy Goebel is joined by Shimrit Janes, a DWG research author and lead consultant. Together, they talk about what can be learned from a recent research report published by DWG, ‘The road ahead: A practical guide to ‘futuring’.The report offers practical guidance around understanding the distant horizons of the digital workplace. The discussion takes a look at the research findings, some frameworks and how these insights can be applied to the digital workplace. Insightfully, the research draws on learnings from the DWG Awards programme, which show that trailblazing teams actively invest in approaches for interpreting trends and signals from the world of work and beyond. The research also includes f

Have you ever challenged yourself by asking generative AI to reflect on a body of work created by you?   Recently, in the spirit of challenging herself, our host of Digital Workplace Impact, Nancy Goebel, did just that.   Nancy put her 2025 predictions for the digital workplace into Google’s NotebookLM to produce her very first AI-generated podcast – and this latest Digital Workplace Impact episode is the result.  It’s an impressive output – both in terms of the reflective content and also the conversational tone. But you can judge it for yourself, as we share the podcast here in its entirety.  So, for some fascinating predictions for next year, including how the digital workplace will feel like a retro-futuristic multiverse, join our two AI-generated presenters to hear their discussion. We look forward to your thoughts and reactions to the first AI-generated edition of Digital Workplace Impact. (Show notes, links and transcript for this episode.)&nb

In this latest episode, Nancy Goebel is joined in the Digital Workplace Impact studio by Toni Vanwinkle, Vice President of Digital Employee Experience (DEX) at Adobe, a professional recognized by ACG Silicon Valley as one of the 40 leaders to watch in 2024.  In this thoughtful conversation, Nancy puts a magnifying glass over some incredible milestones and insights from Toni’s career. These include not only Toni’s strategies for building and mobilizing inclusive, high-performing teams, but also the delight of a visit by invitation to the Juneteenth celebrations at the White House. Together, the pair discuss Toni’s vision for the future of work, what inspires her and her perspective on the most significant challenges and opportunities for companies in the coming years.   Along the way, Toni shares advice for fellow digital workplace professionals who may be looking at the future of work. So, tune in now for an engaging, inspiring and enlightening episode with Toni Vanwinkle. &

Have you heard about DWG’s new programme to help digital workplace leaders future-proof their organizations?  In this episode of Digital Workplace Impact, Paul Miller, DWG’s Chairman and Founder, stops by to talk with host, Nancy Goebel. He shares more about the new kick-start programme aimed at helping leaders to go from ‘baseline to breakthrough’ – and then beyond.  As part of a new series of ‘Vantage Point’ events, DWG will host two 90-minute online sessions, on October 23 and November 20. These will take leaders through how to baseline where an organization’s digital workplace is really at, as a springboard for the future. And this also ties in with a new benchmarking product focused on AI, due to launch later this month.   In this conversation, Paul discusses the importance of designing the future before it designs you. He muses that the digital workplace post-pandemic is in a state rather akin to the Leaning Tower of Pisa: standing up but in need of some maintenance an

Insight, energy and experience – three elements that shine through in this latest Digital Workplace Impact episode, as Corinne Goldberg, an AI data transformation expert at Google, takes the spotlight. In her first podcast ‘appearance’, Corinne talks about her dual passions for digital transformation and fitness; both areas that guide people to achieve elevated performance by inspiring the pushing of boundaries. Corinne herself is entering a new career chapter. She’s working with enterprise customers to modernize technology infrastructures through AI services, helping to realize opportunities via cloud technology and AI products.  Host Nancy Goebel draws on this new chapter and on Corinne’s past experiences to lead us through a fascinating conversation which covers three pillars of digital transformation: productivity, operational resilience and competitive differentiation. The discussion also stresses the importance of fostering a data-driven culture within organizations, using what Corinne ca

What is digital friction and why should organizations care about it? And how can intranets live in between different viable forms of technology to decrease this friction?   All this and more comes under discussion in the latest episode of Digital Workplace Impact, as host Nancy Goebel is joined by Sean Winter, General Manager for North America at LumApps.   As many of us see, every day employees are required to use increasing numbers of apps in the workplace – but how can technology serve as a means to elegantly connect these different encounters? The pair talk about how digital employee experience (DEX) platforms, like LumApps, are setting out to reduce digital friction by creating seamless experiences.   As someone well-versed in the complexities of working in this space, Sean offers thoughtful insights and future-gazing ideas. The conversation covers continuous learning, AI-enabled coaching, data-driven insights, and experiences that could be truly integrated an

Are you embracing all that Copilot brings or still figuring out the best ways to adopt this technology?  This time in the Digital Workplace Impact studio, host Nancy Goebel welcomes the esteemed Mark Rackley. As the Microsoft Practice Director at Protiviti, a celebrated Microsoft MVP (most valuable professional) and early adopter of Copilot, Mark provides valuable insights into Microsoft 365 Copilot.  The introduction of Copilot had its first anniversary earlier this year and, with clarity and pragmatism, Mark gives his perspective on how it’s revolutionizing the digital workplace. The pair discuss the hype versus the potential ‘friction’ when using Copilot in action; what a return on investment in Copilot might actually mean; and just how rapidly this landscape is changing.  The conversation covers valuable lessons, tangible benefits and seasoned advice on how to get started. For all this and more, listen now and discover new ways to achieve the most from Microsoft Copilot. 

Is your organization ready to seize the opportunities presented by AI?  In the latest episode of the Digital Workplace Impact podcast, our host Nancy Goebel delves into the strategic imperative of AI readiness. Nancy is joined by Edward Taylor, DWG’s Chief Growth Officer, to explore the transformative impact of Microsoft Copilot on large-scale enterprises and the pivotal role of digital literacy in the workforce.  The discussion covers how early adopters of AI navigated the challenges of data leaks and the proactive measures subsequently implemented. You can hear insights on user engagement during Copilot trials and understand more about why change management is essential for AI integration.  In addition, the pair offer valuable advice for those considering DWG’s AI Readiness Assessment, a tool to help organizations leverage their strengths for AI adoption. If you have questions about the strategic importance of AI readiness in large-scale organizations, this is the podcast

DWG’s Director of Knowledge, Shimrit Janes, is back in the podcast hot seat. In this episode of Digital Workplace Impact, she shares a first look at new research,ESG and the digital workplace, which is now available to download in full. At a time when organizations are coming under daily scrutiny around their ethics and behaviour, approaches to environmental, social and governance (ESG) have never been so important. Host Nancy Goebel invites Shimrit to uncover what the research suggests, and the podcast provides a thought-provoking primer on ESG considerations for digital workplace teams.  In this wide-ranging discussion, they consider whether organizations can see themselves as good citizens and what taking action to be a good ancestor might mean. This highly relevant research presents clear insights into how the digital workplace strategy can align to wider stakeholder voices and gives specific examples of practices and approaches to open up ESG through digital workplace transformation.&

Imagine a stone dropped into still water, creating ripple effects that expand far and wide. This was the perfect metaphor for change and complexity in this edition of the Digital Workplace Impact podcast featuring DWG's Founder and Chief Creative Officer, Paul Miller.  With the backdrop of the latest gathering of the DWG Trailblazers, Paul joins podcast host, Nancy Goebel, to explore what came up at the session, which started with the theme of ‘How do you create a high-performing digital workplace team?’, but in the event uncovered much more too.  DWG’s Trailblazers is a group of ambitious, forward-thinking individuals who push the boundaries, constantly considering ‘What next?’, and come together to share the challenges this presents.  Topics such as the narrative of complexity, AI as a double-edged sword, and the unsettling quest for stability were all in the mix in this latest session, along with collective management through complexity, the pyramid perspective, and retaining and b

How can you bring together professionals from across functions to propel knowledge management best practice and connections in complex organizations? Digital workplace leader Laurel Dzneladze is doing just that at LinkedIn with the introduction of an innovative group, the GEEK.  Laurel, Digital Platforms and Change Management Leader at LinkedIn, joins host Nancy Goebel for the latest episode of Digital Workplace Impact. She explains more about the power, value and energy of the GEEK – the generating effective and efficient knowledge group – as a key strategic leadership tool for transforming the employee experience.  With a rich career in digital platforms, change management and employee upskilling, Laurel has held leadership positions at Johnson Controls, Whole Foods, Arm and Microsoft. She talks about her career trajectory and continuing professional development, as well as her support for others through Stage Laurel – the approach she takes to networking, speaking with and learning from othe

We're operating at a time when change is moving with velocity. We live in a volatile, uncertain, complex and ambiguous (VUCA) world – but what does that really mean and why should digital workplace teams and leaders care? In this latest conversation, host Nancy Goebel is joined in the Digital Workplace Impact studio by Maureen Ennis, Chief Change Catalyst, Hybrid Workforce Expert and Founder of Thrive. Maureen’s mission is to partner with executives to build highly productive, cohesive teams that are based on trust as a foundation for collaboration, productivity and transformative growth.  Together, the pair discuss Maureen’s recently published research on high-impact teams along with the frameworks she uses for leading such teams in worlds full of volatility, uncertainty, complexity and ambiguity. They examine the need to balance the head, heart and hands; the importance of building relationships; and the many challenges, including how to achieve the best mix of collaborative versus asynchrono

2024 marks the tenth anniversary of a powerful strategic partnership between DWG and MillerKnoll, a collective of dynamic brands that come together to design the world in which we live. This partnership is celebrated in a captivating conversation between Ryan Anderson, MillerKnoll’s Vice President of Global Research and Insights, and Digital Workplace Impact’s host, Nancy Goebel.    Ryan’s work focuses on designing workplaces that support healthy, inclusive and productive communities, and the pair discuss his vision for 2025 – a year he believes will focus on holistic wellbeing, connected distributed teams, user-initiated change, and more.  Together, Nancy and Ryan explore what can be learned from 2023 – the challenges and opportunities – and how digital workplace leaders can make 2024 a year that will really count. Empowering work through intentional design, the benefits of being playful and joyful at work, inclusive leadership and the balance of managing strong and weak ti

Discover the box of delights that is this year’s Member Research Programme at DWG! Host Nancy Goebel is joined in the Digital Workplace Impact studio by Elizabeth Marsh, DWG’s Director of Research, to talk about the research planned for 2024. Elizabeth shares the stories behind how this year’s themes have been selected. DWG’s Research Advisory Board, member input and the 2024 digital workplace predictions have all played their part in helping to pinpoint the hottest digital workplace topics of the day.  The programme comprises six research projects, which promise to provide new insights along with some practical tools and ideas.The DWG team aims to search out great best practice on day-to-day topics and to help digital workplace practitioners consider their own response to industry developments. Futuring for digital workplace teams, AI readiness and digital workplace product management are just some of the themes that will come under the spotlight this year.  So, to get the ‘head