BIG Podcast

Glen speaks with Co-Founder/CEO Austin Wentzlaff about Nook’s mission to reclaim a personalized credit union member experience, and why his team planned to be a CUSO from the start. TruStage’s Danielle Sesko explains how Payment Guard revamps a legacy loan insurance model for today’s digital personal lending. And Glen senses a shift in the media narrative on Banking as a Service and FDIC insurance.   Links related to this episode:   Nook: https://www.nook-inc.com/ TruStage Payment Guard’s Finovate Spring Demo: https://finovate.com/videos/finovatespring-2024-trustage/ Cornerstone/TruStage research paper on embedded payment insurance: https://www.trustage.com/business/insights/financial-trends/embedded-payment-insurance-digital-lending-research Last week’s CU Town Hall featuring Roger Grimes on the ransomware climate: https://www.big-fintech.com/Media?p=cu-town-hall-episode-119-ransomware-protection-with-roger-grimes NY Times feature story, spurred by Synapse’s bankruptcy, on consumer confusion around FDIC i

Glen speaks with Bonifii CEO John Ainsworth about his firm’s new collaboration with Metal and the next wave of identity solutions. Also- branches as community centers, the ongoing interchange/reward points battle, more “fun” in class action lawsuit land, and screen scraping stages a comeback.   Links related to this episode:   Bonifii’s website, and its Metal Blockchain announcement: https://bonifii.com/2024/06/bonifii-joins-metal-blockchains/   The Points Guy’s full-throated stance against the Credit Card Competition Act: https://thepointsguy.com/protect-your-points/ Airlines for America weighs in on rewards points: https://www.airlines.org/protect-our-points/  Glen’s blog on the flurry of state interchange legislation: https://www.big-fintech.com/Media?p=a-state-of-confusion-interchange-battles-move-closer-to-home  CPO Magazine’s take on web scraping: https://www.cpomagazine.com/cyber-security/web-scraping-is-legal-for-now-but-it-may-be-hurting-your-business/  The proposed class action lawsuit against N

Glen speaks with Glia’s Jake Tyler about his firm’s approach to delivering ethical AI solutions to financial institutions. Also- Finovate Best of Show winners, and the continuing crisis in card interchange.    Links related to this episode:   Glia: https://www.glia.com/news/glia-launches-first-responsible-ai-platform-purpose-built-for-financial-institutions Demo videos for Finovate Spring’s Best of Show winners: https://finovate.com/videos/?filtertype=&showtypes=FinovateSpring&videostartyear=2024&showletters=A-Z   Our November 2022 interview with Remynt founder Gwyneth Borden: https://www.big-fintech.com/Media?p=americas-got-access-vegas-has-crowds  Glen’s blog on the flurry of state interchange legislation: Last week’s BIGCast on Apple Intelligence and proposed AI legislation: https://www.big-fintech.com/Media?p=algorithmic-discrimination-and-other-sci-fi-sounding-terms-relevant-today    Check out BIG’s AI Development offerings, enabling credit unions to streamline operations, amplify member

So much news, so little time: John and Glen unravel Colorado’s new Artificial Intelligence Act, Apple’s hookup with OpenAI to fuel its own systems and the apparent unraveling of Visa/Mastercard’s merchant settlement. Plus, watching Siri age in warp speed.   Links related to this episode:   Law Firm Mayer Brown’s synopsis of Colorado’s AI Act: https://www.mayerbrown.com/en/insights/publications/2024/06/colorado-governor-signs-comprehensive-ai-bill  Colorado Public Radio’s take on the state law: https://www.cpr.org/2024/06/17/colorado-artificial-intelligence-law-implementation-ramifications/  Javelin Research on the imperiled Visa/Mastercard settlement: https://www.paymentsjournal.com/visa-mastercard-settlement-unlikely-to-be-approved/  Marketing Dive summarizes Apple Intelligence and the OpenAI link: https://www.marketingdive.com/news/apple-intelligence-ai-openai-chatgpt-partnership-wwdc/718539/  The BBC’s view from overseas (including Elon’s disses): https://www.bbc.com/news/articles/c4nn5mejl89o  Tim Co

Glen speaks with TeamOnUP CEO Mike Kelly about “getting dreams done on purpose” and the beauty of small credit unions. Also, more on the Illinois interchange fiasco, the CFPB’s latest populist outburst, and Glen welcomes Google to the world of incumbents.    Links related to this episode:   TeamOnUP: https://teamonup.com/  Mike Kelly’s book “Meaning is the Mission” (print, Kindle, audio): https://www.amazon.com/dp/B0D1LG79GY   Payments Dive’s coverage of the Illinois Interchange bill: https://www.paymentsdive.com/news/illinois-debit-credit-card-interchange-swipe-fee-legislation/718371/  The CFPB’s newly announced process for recognizing open banking standards (rigging be damned): https://www.consumerfinance.gov/about-us/newsroom/cfpb-launches-process-to-recognize-open-banking-standards/  Our April interview with FDX Managing Director Don Cardinal: https://www.big-fintech.com/Media?p=a-bluetooth-for-open-banking  Glen’s blog on GPT-4o’s continuing drama (no pizza tips included): https://www.big-fintech.com/

John and Glen tackle several of the hottest topics impacting fintech today including audio (and video) at the heart of ChatGPT’s new features, the sustained strength in Bitcoin and Ethereum values, and a landmark Illinois law’s potential disruption of interchange.   Links related to this episode:   Our recent CU Town Hall in which John walks through ChatGPT-4o’s prospects for credit unions: https://www.big-fintech.com/Media?p=cu-town-hall-episode-117-gpt-4o-for-credit-unions Our February 2023 BIGCast episode that flagged ChatGPT/“Her” similarities:  https://www.big-fintech.com/Media?p=chatgpt-dont-you-just-love-it    Glen’s blog dissecting ScarJo, Tom Waits, intellectual property and human behavior: https://www.big-fintech.com/Media?p=artificial-intelligence-intellectual-property-and-missing-the-point-on-her OpenAI’s video of two GPT4o bots interacting: https://www.youtube.com/watch?v=MirzFk_DSiI&t=239s The high school principal ensnared by a deepfake: https://apnews.com/article/ai-maryland-principal-v

Glen speaks with Peter Tapling of PTap Advisory about the mixed signals swirling around US open banking, and Anne Legg assesses credit unions’ readiness for AI. Also- ScarJo haunts OpenAI, and playing SCOTUS Bingo at the CFPB!   Links related to this episode:   PTap Advisory: https://ptapadvisory.com/  Thrive Strategic Services: https://www.anneleggthrive.com/  The full CU Town Hall with Anne Legg on AI readiness: https://www.big-fintech.com/Media?p=cu-town-hall-episode-116-ai-readiness-for-cus-with-anne-legg  Glen’s Nacha Payments recap for America’s Credit Unions: https://news.cuna.org/articles/123530-payments-looking-forward  The Underground Generative AI white paper: https://mitchellstankovicassoc.podia.com/generative-ai-credit-union-values  Politico’s coverage of the Supreme Court’s CFPB decision: https://www.politico.com/news/2024/05/16/supreme-court-upholds-cfpb-funding-saving-agency-00158348  Kevin Roose’s NY Times coverage of OpenAI’s GPT-4o public unveiling: https://www.nytimes.com/2024/05/14/te

Glen chats with Nacha CEO Jane Larimer onsite at the recent Smarter, Faster Payments Conference- which managed to remain forward-looking while celebrating the 50th anniversary of the ACH network. ValidiFI’s Shawn Princell makes a case for the groundswell in Pay By Bank interest, and a resigned disdain for checks seems to permeate the humid Miami Beach air.      Links related to this episode:   Nacha: https://www.nacha.org/  ValidiFI: https://validifi.com/?utm_source=bigfintech&utm_medium=podcast#offer  Shawn Princell’s recent article on Pay By Bank adoption: https://www.linkedin.com/pulse/pay-bank-roadmap-adoption-shawn-princell-ohbhf/  Nacha’s new rules addressing credit push fraud: https://www.nacha.org/news/new-nacha-rules-take-aim-credit-push-fraud  The Atlanta Fed’s blog on these new Nacha rules: https://www.atlantafed.org/blogs/take-on-payments/2024/04/29/nacha-rule-changes-to-fight-authorized-payment-scams    Register for our next CU Town Hall on Wednesday May 22 at 3pm ET/Noon for a live and l

Glen speaks with Money Habitudes CEO Cara Macksoud about shifting money mindsets, the downside of the Great Wealth Transfer’s “lottery wins,” and how to start a constructive conversation on financial wellness. Also- nuggets from Block and PayPal earnings calls, and robust new Fed consumer data on economic decisionmaking.     Links related to this episode:   Money Habitudes: https://www.moneyhabitudes.com/  Goalsetter: https://goalsetter.co/  The Fed’s Survey on Household Economics and Decision Making: https://www.federalreserve.gov/publications/2023-economic-well-being-of-us-households-in-2022-banking-credit.htm  Callahan’s blog summarizing these findings: https://creditunions.com/highlights/where-are-the-gaps-in-financial-inclusion/  Best Innovation Group’s AI Development offerings: https://www.big-fintech.com/Products-Services/AI-Development    Register for our next CU Town Hall on Wednesday May 8 at 3pm ET/Noon PT when Anne Legg will join us to continue early April’s discussion of the foundation credit

Glen shares interviews with Saisi Peter, Co-Founder of Casap, the 2024 winner of NACUSO’s Next Big Idea competition, and Anne Legg of Thrive Strategic Services outlines the steps credit unions must take to prepare for Generative AI. Also- Stripe unbundles and the NRF gets cranky (is that news?)    Links related to this episode:   Next Big Idea winner Casap: https://casaphq.com/  Thrive Strategic Services: https://www.anneleggthrive.com/  Replay of the full CU Town Hall featuring Anne Legg discussing credit unions’ preparedness for Generative AI: https://www.big-fintech.com/Media?p=cu-town-hall-episode-114  Next Big Idea runner-up Debbie’s partnership with MSUFCU: https://www.joindebbie.com/articles/debbie-launches-debt-payoff-rewards-with-msufcu  Story on Stripe’s decoupling of its payment services: https://fintechmagazine.com/articles/strategy-shift-stripe-de-couples-payments-from-tech-stack  The National Retail Federation’s formal objection to the Visa/Mastercard settlement: https://cdn.nrf.com/sites/def

Just back from an action-packed NACUSO Network Conference, Glen shares interviews with NACUSO CEO Ronaldo Hardy, Peacefully Founder/CEO Jennifer Good and Sarah Martin, Founder/CEO of “New CUSO of the Year” Pulsate. Also, Bitcoin’s halving leads Coinbase to double down.       Links related to this episode:   NACUSO: https://www.nacuso.org/  Pulsate: https://www.pulsatehq.com/ Peacefully: https://peacefully.com/  Coinbase’s new Bitcoin commercial: https://www.youtube.com/watch?v=Xdd64ifS_Ks  Our January interview with Ronaldo Hardy, even earlier in his NACOSO role: https://www.big-fintech.com/Media?p=nacusos-big-ideas-for-credit-unions-of-all-sizes    Register for our next CU Town Hall on Wednesday May 8 at 3pm ET/Noon PT when Anne Legg will join us to continue early April’s discussion of the foundation credit unions must establish to leverage Generative AI. As always, expect a live and lively interactive conversation tackling the key issues facing CUs. It’s free to attend, but advance registration is require

Glen speaks with Financial Data Exchange Managing Director Don Cardinal about efforts to establish an industry standard to enable open banking and bid farewell to screen scraping. Also- an artistic approach to deepfakes, and cash meets its demise at Death Valley.   Links related to this episode:   Financial Data Exchange: https://financialdataexchange.org/  Glen’s recent blog on Open Banking for America’s Credit Unions: https://news.cuna.org/articles/123490-open-banking-not-if-but-how  The CFPB’s page on Section 1033 (Personal Data Rights/Open Banking) rulemaking: https://www.consumerfinance.gov/personal-financial-data-rights/   The Synthetic Memories Project: https://www.syntheticmemories.net/  The Atlanta Fed’s Take on Payments blog re: cash acceptance at Death Valley National Park: https://www.atlantafed.org/blogs/take-on-payments/2024/04/01/national-parks-and-cost-of-cash-acceptance  America’s Credit Unions CEO Council: https://www.cunacouncils.org/ (John and Glen will be hosting a CEO Council virtual r

John and Glen discuss the proposed National Association of Realtors settlement that many believe will dramatically alter the process of buying/selling US homes. The mortgage process could be disrupted too… for better or worse?    Links related to this episode:   The New York Times’ Daily podcast on the realtor fee lawsuit: https://www.nytimes.com/2024/03/20/podcasts/the-daily/housing-market.html  NPR’s article on the proposed settlement: https://www.npr.org/2024/03/22/1239486107/realtor-fee-commission-homes-for-sale  CNN’s subsequent article on the settlement’s ramifications: https://www.cnn.com/2024/03/30/economy/nar-settlement-home-buyers-and-sellers/index.html  Glen’s blog on the Capital One/Discover merger: https://www.big-fintech.com/Media?p=the-capital-onediscover-deal-a-test-of-typical-battle-lines-and-a-credit-union-angle    Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn:  https://www.linkedin.com/company/best-innovat

Glen speaks with Competiscan Founder/CEO Richard Goldman about the insights promotional mail can generate about events like the proposed Capital One/Discover merger. Also- more headaches at Discover, and looking into the less reported corners of the Visa/ Mastercard settlement.     Links related to this episode:   Competiscan: https://www.competiscan.com/  Glen’s blog dissecting the Visa/Mastercard settlement: https://www.big-fintech.com/Media?p=exploring-the-issuer-aspect-of-the-visamastercard-settlement Glen’s blog on the Capital One/Discover merger: https://www.big-fintech.com/Media?p=the-capital-onediscover-deal-a-test-of-typical-battle-lines-and-a-credit-union-angle  Story about squatters grabbing Capital One/Discover domains: https://domainnamewire.com/2024/03/29/capital-one-sues-to-get-discover-merger-domain-names/  Submission form to join Competiscan’s Consumer/Small Business Panels: https://www.sbkcenter.com/consumer.html     Join us for our next CU Town Hall on Wednesday April 3 at 3pm ET/Noon PT

John and Glen meet with Shastic Founder/CEO Joseariel Gomez Ortigoza about his firm’s mission to make AI less intimidating for credit unions. Also- sausage making and the Credit Card Competition Act.    Links related to this episode:   Shastic: https://shastic.com/  BIG’s Innovation Club: https://www.big-fintech.com/Innovation-Club/Technology Glen’s blog previewing the EU’s AI Act: https://www.big-fintech.com/Media?p=first-mover-advantage-the-eus-ai-act-sets-the-legislative-tone CU Today’s CCCA coverage the morning of the government shutdown deadline: https://www.cutoday.info/Fresh-Today/CU-Opposed-Credit-Card-Competition-Act-Added-as-Amendment-to-Must-Pass-Bill  ...and its brief follow-up afterward: https://www.cutoday.info/Fresh-Today/Two-Measures-Championed-by-CUs-Included-in-Spending-Package-Passed-by-Senate-Credit-Card-Competition-Act-Doesn-t-Make-Cut    Join us for our next CU Town Hall on Wednesday April 3 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credi

More highlights from the Government Affairs Conference: Filene Research Institute’s Taylor Nelms shares new research revealing credit union members’ segmented needs and desires, and Glia’s Paul Sheets on his firm’s fresh take on “Contact Center as a Service.” Also, first impressions of the EU’s new AI Act.   Links related to this episode:   Registration for Filene’s Thursday April 4 webinar: https://www.filene.org/events/member-voice-unleashed-national-insights-dashboard-demo-preview  Filene’s Member Voice initiative: https://www.filene.org/programs-services/advisory-services/member-voice  Glia’s Unified Interaction Management model: https://www.glia.com/  The MIT Technology Review’s take on the EU’s new AI Act: https://www.technologyreview.com/2024/03/19/1089919/the-ai-act-is-done-heres-what-will-and-wont-change/  Our January episode where John Best suggests blockchain as an AI “watermarking” solution: https://www.big-fintech.com/Media?p=has-blockchain-found-a-problem-for-its-solution    Join us for our

Glen reports from America’s Credit Unions’ Government Affairs Conference- including our annual roundtable with ACU’s Economics team about an oddly disjointed consumer picture, and a conversation with CEOs Deborah Fears and James Higgins about the still-essential role played by small credit unions.      Links related to this episode:   The 170-page Small Credit Union Blueprint for Success: www.cuna.org/smallcu   Americas Credit Unions monthly Economic Updates: https://www.cuna.org/advocacy/credit-union---economic-data/economic-data---bank-comparisons/cuna-economic-update.html  Our interview with board member Caroline Willard on the CUNA/NAFCU merger: https://www.big-fintech.com/Media?p=the-cunanafcu-merger-an-inside-view  Skyline Financial Federal CU: https://www.skylinefinancialfcu.com/  Chicago Post Office Employees Credit Union: https://www.cpoecu.com/  Americas Credit Unions’ in-progress combined site: https://www.americascreditunions.org/    Join us for our next CU Town Hall on Wednesday March 20 at 3pm

Glen chats with Generative AI’s self- described Chief Optimist (and OpenAI’s onetime Head of Go to Market) Zack Kass about how we’ve arrived at the brink of AGI, potential regulatory avenues to safeguard the technology, and why he sees more likely good than harm. Also- Elon’s latest gambit and another Easter egg in the Capital One/Discover deal.   Links related to this episode:   Zack Kass’s website: https://zackkass.com/  Zack’s Newsweek article on the risks of anthropomorphizing AI: https://www.newsweek.com/perils-anthropomorphizing-machine-intelligence-opinion-1836493  Wired’s bizarre take on Elon Musk’s bizarre lawsuit against OpenAI: https://www.wired.com/story/wild-claim-at-the-heart-of-elon-musks-openai-lawsuit/  Our recent CU Town Hall dissecting Capital One/Discover’s impact on credit unions: https://www.youtube.com/watch?v=rZIDagUCgb4 Glen’s blog on the Capital One/Discover deal: https://www.big-fintech.com/Media?p=the-capital-onediscover-deal-a-test-of-typical-battle-lines-and-a-credit-union-angl

John recaps ten years of BIG ideas, recounts tech expectations circa 2015, and ponders the potential of AI, for better or worse. Plus- Glen wonders what happens if the Cap One/Discover deal doesn’t go through.      Links related to this episode:   Replay of the full BIG 10th Anniversary CU Town Hall (with video): https://www.big-fintech.com/Media?p=cu-town-hall-episode-108-john-best   Glen’s blog on the Capital One/Discover merger: https://www.big-fintech.com/Media?p=the-capital-onediscover-deal-a-test-of-typical-battle-lines-and-a-credit-union-angle  The HeyGen AI Video software John used: https://www.heygen.com/  The Government Affairs Conference, March 3-7 in Washington DC: https://www.cuna.org/events/the_governmentalaffairsconference2024.html  CU Broadcast, from Digital Town Hall partner Mike Lawson: https://www.cubroadcast.com/     Join us for our next CU Town Hall this Wednesday February 28 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we m

John and Glen check in with PSCU Co-Op CEO Chuck Fagan to learn about progress combining the two organizations. Plus- initial thoughts on Capital One’s proposed Discover acquisition.      Links related to this episode:   FAQs on the PSCU/Co-Op combination: https://www.pscu.com/combination  PSCU Member Forum April 10-12 in San Antonio: https://web.cvent.com/event/45895c24-6cc9-49c5-95d2-b0d0b877dead/websitePage:18a4262f-d222-41c0-b7c7-70aaf6121bd2  Co-Op Think! Conference May 7-10 in Nashville: https://campaigns.coop.org/think-2024/p/p/1  The Government Affairs Conference, March 3-7 in Washington DC: https://www.cuna.org/events/the_governmentalaffairsconference2024.html  Chuck Fagan’s recent interview with Tampa Bay Business & Wealth: https://tbbwmag.com/2024/02/13/ceo-of-pscu-and-co-op-solutions-talks-about-growth-and-maintaining-company-culture/    Join us for our next CU Town Hall this Wednesday February 28 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credi