Healthleaderforge

Today’s guest is Chris Sloan, the Chief Operating Officer of Capital Medical Center in Olympia, Washington. Capital Medical Center is a 107-bed hospital with about 600 employees. It is part of LifePoint Health, a for-profit hospital system headquartered in Brentwood, Tennessee.Chris joined Capital Medical Center after retiring from the Army Medical Service Corps in September of 2019, with 23 years of service as a military medical logistician and hospital administrator. During his service he deployed to Kosovo and Iraq, and ended his career as the Chief Operating Officer for Madigan Army Medical Center, one of the Army’s largest hospitals.In this podcast we talk about Chris’s military career, transition to leadership in the civilian sector, his leadership philosophy, and, since this interview was originally recorded in October of 2020, the impact of the COVID-19 pandemic.for more information, please see our website: http://healthleaderforge.org This is a public episode. If you would like to discuss this with o

Earlier this fall, I was able to publish a paper with my colleagues Chris Mayhugh and Mark Mellott, based on the Health Leader Forge podcast interviews. The paper is called Learned the Hard Way: A Model of Executive Leadership Competencies. Using qualitative research methods, we analyzed the interviews and focused especially, though not exclusively, on answers executives gave to one of my favorite questions, what is a leadership lesson you learned the hard way? The paper was originally presented at the 2019 American College of Healthcare Executives annual congress. I recorded the presentation live, so the sound quality isn’t studio, but I think it still sounds pretty good. If you find the lecture interesting, I encourage you to check out the full paper here (free): https://globaljournals.org/GJMBR_Volume20/5-Learned-the-Hard-Way-A-Model.pdfThe YouTube link below includes the slides used during the presentation: https://youtu.be/B1EUDRPV4R8  This is a public episode. If you would like to discuss this with othe

Today’s guest is Art Mathisen, the President of Memorial Hospital in North Conway, New Hampshire. Memorial Hospital is part of the MaineHealth system, the largest integrated healthcare system in Maine. Memorial Hospital is the only member hospital not located in Maine. Art had a first career in the US Army as a Medical Service Corps officer, and retired after twenty years as a lieutenant colonel. In this podcast we talk about his military career, his transition to civilian leadership, and his experiences with Bon Secours Health System in Virginia, his time as CEO of Copley Hospital in Vermont, and his leadership at Memorial Hospital, and what it is like leading a critical access hospital that is part of a larger healthcare system. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Art Mathisen, the President of Memorial Hospital in North Conway, New Hampshire. Memorial Hospital is part of the MaineHealth system, the largest integrated healthcare system in Maine. Memorial Hospital is the only member hospital not located in Maine. Art had a first career in the US Army as a Medical Service Corps officer, and retired after twenty years as a lieutenant colonel. In this podcast we talk about his military career, his transition to civilian leadership, and his experiences with Bon Secours Health System in Virginia, his time as CEO of Copley Hospital in Vermont, and his leadership at Memorial Hospital, and what it is like leading a critical access hospital that is part of a larger healthcare system. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Richard Corder, a healthcare consultant and Managing Director at the management consulting firm TiER 1 Performance Solutions. In this podcast we discuss Richard’s journey from his start as an apprentice in the hotel industry in London, England, following his heart to Boston, Massachusetts, his decision to enter the healthcare industry after his own experience as an inpatient, how he applied lessons he learned from the hospitality industry to become an expert on patient experience, and ultimately his move into healthcare consulting. We conclude the podcast with a discussion about leadership and mentorship. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is my colleague Dr. Vanessa Druskat, associate professor of Organizational Behavior and Management here at the University of New Hampshire. Vanessa studies and teaches about team emotional intelligence, helping organizations develop more effective norms and behaviors. In the full length version of the interview, we go through Vanessa’s intellectual journey from an early interest in social work to work on leadership, teams, and emotional intelligence. We talk in detail about a few of her papers, particularly a Harvard Business Review paper she coauthored called Building the Emotional Intelligence of Teams, which I have included a link to in the show notes (see http://healthleaderforge.org ) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is my colleague Dr. Vanessa Druskat, associate professor of Organizational Behavior and Management here at the University of New Hampshire. Vanessa studies and teaches about team emotional intelligence, helping organizations develop more effective norms and behaviors. In this podcast, we talk in detail about a few of her papers, particularly a Harvard Business Review paper she coauthored called Building the Emotional Intelligence of Teams, which I have included a link to in the show notes. This is the abridged version. In the full length version of the interview, we also go through Vanessa’s intellectual journey from an early interest in social work to a PhD in organizational psychology and research on transformational leadership, self-managing teams, and what led her to study the emotional intelligence of teams. If you would like to listen to the full length version of the interview, please see our web site, http://healthleaderforge.org for the link. This is a public episode. If you would like

If you were paying attention to the news about the COVID-19 pandemic in New York City you will remember that two Army field hospitals deployed to provide support to the beleaguered health system. Today’s guest is LTC Jarrod McGee, commander of the 11th Field Hospital. In this podcast we discuss what a field hospital is, what its capabilities are, and what it’s like to move one from Ft. Hood, Texas to New York City with only a few days’ notice. This interview focuses mostly on the logistics of the movement to give listeners a sense of what it takes to accomplish something this complex and make it look easy.In the full length version of the interview we follow the discussion of the 11th Field Hospital’s mission with a discussion of LTC McGee’s career – he started out in the Army as a combat engineer “running around the woods and blowing things up” to later getting a commission as an Army Medical Service Corps officer and becoming a health services comptroller, so he has had a varied and interesting career. He i

If you were paying attention to the news about the COVID-19 pandemic in New York City you will remember that two Army field hospitals deployed to provide support to the beleaguered health system. Today’s guest is LTC Jarrod McGee, commander of the 11th Field Hospital. In this podcast we discuss what a field hospital is, what its capabilities are, and what it’s like to move one from Ft. Hood, Texas to New York City with only a few days’ notice. This interview focuses mostly on the logistics of the movement to give listeners a sense of what it takes to accomplish something this complex and make it look easy.In the full length version of the interview we follow the discussion of the 11th Field Hospital’s mission with a discussion of LTC McGee’s career – he started out in the Army as a combat engineer “running around the woods and blowing things up” to later getting a commission as an Army Medical Service Corps officer and becoming a health services comptroller, so he has had a varied and interesting career. He i

A special edition of the Health Leader Forge dedicated to the University of New Hampshire Health Management and Policy Class of 2020 and all of the future health leaders who are graduating this spring. In this podcast, I go back through the archives and gather advice for early careerists from nine previous guests. I then share a little advice of my own, and close with a reading of a passage from Henry David Thoreau's Walden. for more information, please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Brian Hall, the president of Physicians Resources Limited, a revenue cycle management firm based in Merrimack, New Hampshire. Brian was employee number one of PRL more than thirty years ago, and on his way to being the president and eventually the owner of PRL, he did everything from sweeping the floors to business development. In this podcast we talk about Brian’s career, and what it’s like to be an entrepreneur working in a family business. For more information, please see our website, https://healthleaderforge.blogspot.com/2020/04/brian-hall-president-physician.html This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Mark Mellott, a senior director with the Cerner Corporation. Prior to joining Cerner in 2017, Mark served in the Army first as a combat medic, and later as a Medical Service Corps officer specializing in health information systems management. He describes the field of health information systems management as the confluence of people, problems, and technology, and it was helping people solve problems through the appropriate and efficient use of technology that drew him to the field. In particular, some fifteen years ago Mark began thinking about the problem of electronic health records in combat zones and how to ensure the information about injured soldiers was being captured and preserved. Mark had observed this problem during his deployments to Kosovo and Iraq. This passion led him to earn a PhD in policy and to deploy to Afghanistan to test his theories. After retiring from the Army, he followed his passion for improving medical records to the Cerner Corporation where he is part of the team

Today's guest is Eileen Keefe, the Chief Nursing Officer for Parkland Medical Center in Derry New Hampshire. Parkland Medical Center is part of the HCA Healthcare system. This is a fun interview because Eileen is interviewed by Sara Elmendorf, Eileen's daughter, and a junior in the Department of Health Management and Policy where I teach.Sara and Eileen have a great conversation about Eileen's career from Med-Surge nurse in Boston to executive leadership. For more information, please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Lieutenant Colonel Amy Thompson, the Division Surgeon for the 101st Airborne Division. The 101st Airborne Division is one of the Army’s most storied units, having played critical roles during World War II on D-Day, the Battle of the Bulge, and other history changing moments. The 101st is currently located at Ft. Campbell, Kentucky, but its units are deployed all around the world. LTC Thompson is a board-certified pediatrician with a fellowship in adolescent medicine, focused on young adults. As she notes in the podcast, more than half of the Army is under 25, so her specialty is actually perfect for her mission of taking care of soldiers. As you listen to LTC Thompson’s story, I think you will be struck by the level of commitment she has demonstrated to her mission of taking care of soldiers, volunteering to serve in challenging and dangerous environments when she could easily choose to remain in a hospital or clinic. In the podcast the themes of mission, service, and endurance repeat, and w

Today’s guest is Lieutenant Colonel Amy Thompson, the Division Surgeon for the 101st Airborne Division. The 101st Airborne Division is one of the Army’s most storied units, having played critical roles during World War II on D-Day, the Battle of the Bulge, and other history changing moments. The 101st is currently located at Ft. Campbell, Kentucky, but its units are deployed all around the world. LTC Thompson is a board-certified pediatrician with a fellowship in adolescent medicine, focused on young adults. As she notes in the podcast, more than half of the Army is under 25, so her specialty is actually perfect for her mission of taking care of soldiers. As you listen to LTC Thompson’s story, I think you will be struck by the level of commitment she has demonstrated to her mission of taking care of soldiers, volunteering to serve in challenging and dangerous environments when she could easily choose to remain in a hospital or clinic. In the podcast the themes of mission, service, and endurance repeat, and w

Today’s guest is Steve Roach, the President and CEO of Marlborough Hospital. Marlborough Hospital is located in Marlborough, Massachusetts and is part of the UMass Memorial Health Care system. Steve is an alumnus of my program, Health Management and Policy, here at the University of New Hampshire, which makes this an especially enjoyable interview for me. Steve started his career working in the financial side of healthcare delivery, becoming a chief financial officer for a community hospital at only 30, and not long after, the chief executive officer of the same hospital at only 33, making him the youngest hospital CEO in Massachusetts at the time. He developed something of a specialty in working with financially troubled hospitals, helping turn around several non-profit and for-profit facilities. We conclude the podcast with a discussion about leadership, mentorship, and coaching. For more information, please see our website, https://healthleaderforge.blogspot.com/2019/12/steve-roach-president-ceo-marlboroug

Today’s guest is Aimee Giglio, the Chief Human Resource Officer for Dartmouth-Hitchcock Health System. The Dartmouth-Hitchcock Health System is a large health system based in New Hampshire with more than 14,000 employees.Like many executives I talk to, Aimee didn’t start out in the human resources field. Her undergraduate work and early career was in the field of social work. Her journey to being the chief human resource officer for the largest employer in the state of New Hampshire after the state government is interesting, and the topic of the first part of the interview. We then discuss managing the human resources function for a major medical center and coordinating human resources strategy across a large system. We conclude with a conversation about leadership.This is the abridged version of the recording. There is also a full length version available. Please see our web site, http;//healthleaderforge.org for more information. This is a public episode. If you would like to discuss this with other subscri

Today’s guest is Aimee Giglio, the Chief Human Resource Officer for Dartmouth-Hitchcock Health System. The Dartmouth-Hitchcock Health System is a large health system based in New Hampshire with more than 14,000 employees. Like many executives I talk to, Aimee didn’t start out in the human resources field. Her undergraduate work and early career was in the field of social work. Her journey to being the chief human resource officer for the largest employer in the state of New Hampshire after the state government is interesting, and the topic of the first part of the interview. We then discuss managing the human resources function for a major medical center and coordinating human resources strategy across a large system. We conclude with a conversation about leadership.Just as a note, we recorded this on sight and there was a bit of background noise at the beginning of the podcast which only lasts for the first few minutes of the interview.For more information, please see our website, http://healthleaderforge.or

Today’s guest is Stephanie Nadolny. Stephanie is the Vice President of Hospital Operations, Spaulding Rehabilitation Hospital Cape Cod and the Vice President of Ancillary Services, Spaulding Rehabilitation Network. Stephanie started her career in therapeutic recreation and has worked in rehabilitation services for thirty years. In this podcast we talk about Stephanie’s journey from an entry-level clinician to running a 60 bed rehabilitation hospital and helping to lead a rehabilitation services network. I really enjoyed talking with Stephanie not just because she happens to be a two-time UNH alumna, but also because she is a truly authentic leader. I hope you enjoy listening to her journey as much as I did.This is the full length version of the podcast. To check out the abridged version please see our web site, http://healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com

Today’s guest is Stephanie Nadolny. Stephanie is the Vice President of Hospital Operations, Spaulding Rehabilitation Hospital Cape Cod and the Vice President of Ancillary Services, Spaulding Rehabilitation Network.Stephanie started her career in therapeutic recreation and has worked in rehabilitation services for thirty years. In this podcast we talk about Stephanie’s journey from an entry-level clinician to running a 60 bed rehabilitation hospital and helping to lead a rehabilitation services network.I really enjoyed talking with Stephanie not just because she happens to be a two-time UNH alumna, but also because she is a truly authentic leader. I hope you enjoy listening to her journey as much as I did.This is the abridged version of the podcast. To check out the full length version please see our web site, healthleaderforge.org This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthleaderforge.substack.com