Profiles In Prosperity

Renee and Travis Lucas are the owners of LCS Heating and Cooling in Indianapolis, Indiana. Renee was recently named Woman of the Year. Renee is not just a great owner with an incredible track record, she is also a Service Nation Premier Coach, a person who cheerfully helps others, and works to make our industry stronger and better. Her award is clearly very well-deserved! Renee discusses: Her surprise and happiness at being named Woman of the Year. Recent developments at LCS. A new building for LCS. Growth challenges. Attracting and keeping women in the trades. Being a Service Nation Premier Coach. Renee and Travis' best vacation. Books that Renee recommends. Coaching insights: How to prepare for coaching, what you need in coaching, why you need coaching. How Renee finds time to read and invest in herself. Background information about Renee Lucas, Travis Lucas, and LCS Heating and Cooling can be found in this podcast, Profiles In Prosperity, episode 82 "R

Doug Wyatt brings an impressive level of energy and commitment to everything he does. That is demonstrated in his entrepreneurial endeavors, his personal and professional growth, and most recently in the development of Synergy Learning Systems. In this fascinating episode you will learn about: How Doug Wyatt's childhood of rural poverty fueled his ambition, work ethic, and values. His early entrepreneurial success in the world of pizza coupons. Doug's early and continuing commitment to personal growth and what that did for him. How to find time for personal development. The unexpected way Doug entered the HVAC Residential Service industry. The way Doug grew a company with no systems and processes to Lennox Partner of the Year in only 14 months. A great quote, "we overestimate what we can do in one day, but underestimate what we can do in a year" and what that means for you. Why Doug Wyatt is strategically incompetent, and

Tom Piscitelli is a thought leader and top trainer in our industry, providing training for technicians, salespeople, dispatchers, CSRs, and business owners who provide HVAC, Plumbing, and Electrical Service. Tom's training is thoughtful, thorough, ethical, and extremely effective. In addition to training, Tom is an accomplished and respected author, speaker, and consultant. In this episode you'll hear from Tom and learn: How Tom Piscitelli got into our industry, grew his career, and ultimately decided to strike out on his own. How T.R.U.S.T Training and Consulting was formed and the services they provide now. Advice for Installers Advice for Service Technicians Advice for Office Team (dispatchers, CSRs, back office) Advice for Sales (comfort consultant, comfort advisor, project manager) Advice for the business owner Sales driven versus operations driven companies. Tom's training programs. How online training can help your team. How to contact

Kim and Buford Martin had been in the HVAC industry, not as contractors, before they started Martin's Heating and Cooling in Fort Smith, Arkansas. They went through the struggles of starting and growing a Home Service Business before joining Service Nation Alliance and then building tremendous growth and profitability. Eventually they sold the business and are now Service Nation Premier coaches where they share their accumulated experience and wisdom. In this episode, Kim and Buford tell the story of their formative years, what they learned, how they grew, the process of selling their business, and they provide powerful advice for contractors. You need to listen to this: there's so much great information! A few highlights: How they started Martin's Heating and Cooling Their reluctance to offer financing, and what happened when they offered financing Strategy and practice of offering financing Back-office changes that helped them grow Why they joined Service

Lisa McCarthy is the brilliant Founding Partner and Chief Strategy Officer of Out of the Box Technology. She has built a company with incredibly valuable services for contractors. Her expertise and experiences with residential service companies (and many other industries) gives her insight shared by very few. A few highlights from our conversation: How and why Lisa started working directly with clients and entered the HVAC and Plumbing industries The services Out of the Box Technology provides, and why they're important What contractors overlook in their financial systems, but shouldn't Good practices for avoiding fraud Sad tales of fraud we can learn from How to help your bookkeeper and accountant be better

He's back! The inimitable Ed O'Connell returns to Profiles In Prosperity to give a report on Service World Expo, the leading residential service expo.  Ed reports on: Why he goes to Service World Expo every year. Implementation of ideas from Service World Expo, and return on investment What he learned The keynote that impressed Ed the most Information sharing The amazing Service World Expo parties Fundraising for the Joseph Groh Foundation Why some contractors fail to attend Ed's FREE step-by-step process for growth And a digression into off-road biking and weight watchers

Jim Hinshaw has vast and impressive experience in Residential Service. In this episode of Profiles in Prosperity, Jim focuses on what we need to be doing differently in sales right now. Story telling in the sales process to engage customers Emotion and logic The six categories of emotions in sales with examples Fear Greed Jealousy Altruism Shame Pride How to find great salespeople In addition to being a great consultant, Jim is an author, and he gives us a brief review of his books: Lessons Learned The Good Stuff Amazing Stories, which includes a story of how Jim's son saved two lives in five minutes.

Krueger Heating, Air Conditioning, Geothermal is a great example of a successful family-owned company with organic, controlled growth. Rory Krueger, president, founder, and owner is a Service Nation Mentor with tremendous and experience in this industry.  Krueger has a substantial Geothermal division. Rory discusses his company history and growth, gives advice for advisory board members, and provides insight into Geothermal.

Need some inspiration and motivation? George Blitch is building a rapidly-growing HVAC company, rebranding, and creating a great future for his team and his young (and also growing!) family. In this episode you’ll hear: • The rebranding process • How George started his business • Why he rebranded • How he accessed mentors that made a difference • Advice for growth and integrity If you are in residential service (HVAC, plumbing, electrical, etc) and want to stay on top of your game and grow, you don't want to miss this.

Roy White is the owner and leader of Fixed Right and Guaranteed. Roy shares his journey to success, provides sage advice, describes their unique recruiting, and talks about how his business purpose has changed.

Could remote back office support boost your business? There are many who successfully use this model. Michelle Myers, founder of Pink Callers, explains the services and benefits they provide. This is information you need to know!

Andy Hobaica is one of the top HVAC Comfort Advisors in our industry. Why is he so successful? What does he do that most don't? This episode will leave you inspired and motivated. You'll want to share it with your team!

Today we're talking with Ron Strelke, owner of Force Home Services in the DFW area, and a Service Nation Advisory Board Mentor.  We learn about Ron's unusual entrance into our industry, the death of two cherished co-workers, his personal and professional growth, and the resulting culture of serving others.

If you're in Residential Service you need to know about iHeartMedia and their powerful turn-key combination of massive high-quality data, dynamically inserted ads, and a creative production team that understands our industry,  all delivered to your target market via a platform-agnostic system. Bonus: you will also find out if Lisa Converse is related to the great Converse shoe company.

Chris Michel has a vast and impressive background in our industry, and he's Service Nation's new Training Director.  He's also an author of a wonderful book. Chris talks with us about his industry experience, why he wrote his book, and gives us 3 keys for contractor success.

Tucker Yarbrough is the CFO of Yarbrough and Sons. Tucker is the 2nd generation in the business founded by his parents. Tucker, his brothers, and his parents are all in the business, the business is thriving and experiencing tremendous growth. How do they do it? How do they grow and still maintain the family relationships?  Also, Tucker gives us his rules for business.

Steve Simmons, owner and founder of Air Comfort Heating and Cooling out of Nebraska, returns to catch us up on his last five years, tell us about his innovative recruiting program, and tell us the most important piece of advice he would give his younger self.

Lori Tschohl was recently named Woman of the Year for our industry. Lori runs a terrific business with strong growth, and somehow manages to also be an incredible industry advocate and influencer. How does she do it all?  This is our 2nd interview with Lori. The first is episode 68 where we learned about her background and her start in our industry. Listen to both and learn from a smart, influential, innovative leader.

Liz Friesen, of Southside Plumbing in Littleton, Colorado, is co-owner with her husband Mark. Liz shares her unique route into the industry, the history of her business, recruitment advice, and tips on how to work with family.

Keith Neff is the owner of AAA Air Conditioning in the Dallas Fort Worth area. Keith shares his history in the business, challenges he experienced along the way, ways in which he has given back to his community, and some of his top rules for business.