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Kristin was promoted to the Director of Operations role during COVID and had to contend with rapid growth combined with lots of internal changes on her team. Hear how Kristin navigated these tricky times and the systems and structure she implemented to help her team stay on track to meet their goals. We also talk about hiring and integrating a Virtual Assistant into a team and why she plans to hire more VAs in the future.   2:40 How Kristin got into the real estate industry  11:50 Team culture and core values  13:32 Lessons learned from the pandemic (Creating a hybrid work model)  17:12 Why they hired a Virtual Listing Coordinator & how she integrated them   About Kristin  Kristin enjoys connecting with people, helping others, and taking care of the details. She is dedicated to providing a high level of service ensuring the goals of our clients are met, creating highly efficient and duplicatable systems, and ensuring the values and beliefs of our team are upheld. Kristin li