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What is it like to step into an Operations role on a busy real estate team when you have ZERO real estate experience? Margaret's Smith shares her journey from her first day on the job to the point where everything finally clicked, and she could wrap her arms around the business and take charge. This is a story about preserving through the hard things and commitment to a broader vision. It's also about a special relationship between a Team Leader and his Director of Operations based on mutual respect and a shared desire to encourage others in reaching their full potential. Margaret offers a shining example of what is possible when Talent is supported and given continuous opportunities for growth. You will hear: - What it took to "learn the ropes" and the challenges Margaret faced during her first year in real estate. - How she fulfills her role as Culture Keeper for the team and some of the specific strategies she uses to maintain and improve the culture of the team. - Margaret's commitment to the Keller Wi