Dataframed

All the hype around generative AI means that every software maker seems to be stuffing chat interfaces into their products whenever they can. For the most part, the jury is still out on whether this is a good idea or not. However, design goes deeper than just the user interface, so it’s also useful to know about how the designs interact with the rest of the software. Once you move beyond chatbots into things like agents, there are also thorny questions around which bits of your workflow should still be done by a human, and which bits can be completely automated. True insight in this context lies in a gray area, across software, UX and AI.Robb is an AI researcher, technologist, designer, innovator, serial entrepreneur, and author. He is a contributor to Harvard Business Review and the visionary behind, OneReach.ai, the award winning conversational artificial intelligence platform that ranked highest in Gartner's Critical Capabilities Report for Enterprise Conversational AI Platforms. He earned an Academy Award