Business Confidential Now With Hanna Hasl-kelchner

Exceptional Customer ExperienceDelivering exceptional customer experience in an age of instant gratification, where every encounter can be recorded with a cell phone, and where it can be instantly posted to social media can feel daunting, despite your best intentions.What’s the best way to manage that process? Today’s guest, SCORE mentor extraordinaire, Mr. Carl Baumann has some strategies for you.What You’ll Discover About Exceptional Customer Experience:* What factors separate the exceptional customer experience from the rest* Seven factors to focus on to deliver an exceptional customer experience* Why even small businesses are compared to Amazon* How an exceptional customer experience is correlated to employee satisfaction* And much MORE.Guest: Carl Baumann Carl Baumann is a certified business mentor with SCORE specializing in counseling in business planning, strategic planning, general management and management finance & accounting. Carl has an impressive track record in helping cl