Business Confidential Now With Hanna Hasl-kelchner

Conquering customer satisfaction and the profits that go with it are a lot easier when you know how to become part of the conversation that goes on in their heads so that they pick your product or service over your competitor’s. Join host Hanna Hasl-Kelchner as she welcomes marketing guru Chuck Wall to explain how.WHAT YOU'LL DISCOVER ABOUT CUSTOMER SATISFACTION:Why customer experience matters more than customer serviceThe one thing companies can do to dramatically improve customer experienceHow social media had changed how customers do business with youThe biggest misconception companies have about their customersThe "9 Powers" customers can exertAnd moreGUEST:  Chuck Wall is founder and CEO of Market Power Group, a business performance advisory firm based in Texas.Chuck helps clients know their customers better helps them solve problems, discover new opportunities, and make better decisions about how to build a more successful companies.Chuck is a lifelong entrepreneur who has created 7 companies