Business Confidential Now With Hanna Hasl-kelchner

Customer experience management – wow!Turning prospects into delighted customers and raving fans is every business owner's dream. But how do you roll out the red carpet without losing your shirt?Our next guest has hundreds of ways. She’s Donna Cutting, author of 501 Ways to Roll out the Red Carpet for Your Customers.WHAT YOU'LL DISCOVER ABOUT CUSTOMER EXPERIENCE MANAGEMENT: What real red carpet service means for customer experience management.What small businesses can do to achieve red carpet service on a limited budget.The 3 key components of customer experience management.The 2 areas of customer experience management that organizations mess up.Why red carpet service doesn’t need to be expensive.How to inspire a service culture inside your organization.And MUCH more.GUEST:Donna Cutting shows business leaders how to turn prospects into delighted customers and delighted customers into raving fans.She does it by showing organizations how to create a strong service cultures. A service culture is a place wher