Business Confidential Now With Hanna Hasl-kelchner

CUSTOMER SERVICE CULTURECustomer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a frustrating customer experience and one that ultimately hurts a company’s reputation and bottom line.How can you keep such disasters from happening in your business, or reverse course if such complacency has already set in? Today’s customer service and experience expert Shep Hyken has some answers and explains how to create a customer service culture you can be genuinely proud to tell your grandkids about.What You’ll Discover About Customer Service Culture (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe customer service standard people expect regardless of how big or small your business is. [3:01]The one customer experience that can bulletproof you from your competitors if you do it right. [5:30]Why your business needs a