Business Confidential Now With Hanna Hasl-kelchner

Difficult ConversationsDifficult conversations can be relationship deal breakers especially at work where it could cost you a valuable customer or your job. So what do you say when you can’t say anything nice but you can’t exactly follow Mom’s advice and say nothing? My next guest, Sarita Maybin has some suggestions for you.What You’ll Discover About Difficult Conversations:CLICK HERE FOR AUDIO TRANSCRIPT* How to decide whether it’s worth confronting someone and have the difficult conversation. [3:09]* 3 factors that influence the best way to have that difficult conversation. [4:50]* How to respond when someone is having a difficult conversation with YOU. [8:14]* How not to get defensive during a difficult conversation. [11:32]* That there are more than two extreme responses when managing conflicts. [14:52]* The power of seeking to understand instead of blowing up. [19:30]* How conflict and difficult conversations are inevitable. [20:32] Guest: Sarita MaybinSarita Maybi