Business Confidential Now With Hanna Hasl-kelchner

Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!What You’ll Discover About Conflict Management Skills:* The conflict management skills most people are missing* The factors contributing to the lack of conflict management skills development* The role of control in conflict management * The importance of self-awareness in conflict management* And MUCH more.Guest: Richard Blank Richard’s journey in the call center space is filled with twists and turns.When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in