Business Confidential Now With Hanna Hasl-kelchner

Customer frustration is something we’ve all experienced and can relate to. When it happens to us we’re more likely to tell our family and friends about it than complain to the people who can really fix the problem.That’s exactly why when a customer, client, guest, or patient complains about something it’s a terrific opportunity to turn lemons into lemonade and Janelle Barlow tells us how. What You’ll Discover About Customer Frustration:* Most common ways businesses mishandle complaints and increase customer frustration,* Why the pressure of reducing customer complaints creates vanity metrics* The mindset service reps need to truly reduce customer frustration,* Why businesses fail to see customer complaints as opportunities,* How to avoid the compassion fatigue that results from dealing with customer frustration, and* MUCH more.Guest: Janelle Barlow, PhDJanelle is an award-winning speaker, trainer, consultant and author who translates research into practical tools to improve customer service and complaint