Rimproreport With Tom Adams

If you have ever wondered what your prospect might  actually think, here is an opportunity to get into her head.On the show today, we’re going to dig into what makes an office manager tick. We’re going to learn what she does with her day. You’re going to hear what she thinks about you, your sales techniques and your approach.Sitting in the hot-seat is Kate Norton, the Office Manager at a small law firm in Southern California. As small to mid-sized law firms are the bread and butter client for many RIM related service companies, I felt an interview with someone like Kate would be extremely helpful for you. I hope you learn a lot from this interview.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

An interesting ownership structure, a small marketplace, a diverse RIM service business, recent acquisitions and evident success. Today we learn about the unique story of  Kent Record Management in Grand Rapids, MI.Our special guest today is Greg George, the CEO and one of the co-owners of Kent Record Management. We learn from Greg how this small market company has grown to have a big state presence and acquired more companies along the way.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

On today’s show we talk about the care and feeding of shred trucks. It’s important because when your shred trucks are not working, there is no money coming in.Randy Rauenzahn, Equipment Trainer and Field Service Expert with Shredfast talks about the critical things that all shred truck operators should do to keep their machines humming and producing revenue.I was surprised to learn about the most important thing you can do to keep your trucks running properly. Listen today to learn more in this interview replay.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Disaster recovery, business continuity and emergency preparedness are some of the important reasons clients use RIM related services. And the better their planning and preparation for the unthinkable, the more likely they are to use even more of those services.On today’s show, Michael Smith, the President and Founder of Readysmith Advisers joins us. Michael has significant experience and expertise in disaster recovery & business continuity planning. He’s been a practice leader with some of the largest consulting firms in the world focused on this specialty.A few years ago he left the corporate consulting world to build his own practice aimed at providing the same kind of expertise to the small to mid-sized business sector. As I discover in our conversation, he and his team have built a wonderful “readiness-as-a-service” system for the SMB world that leverages the power of the expertise with the access of an online interface.We’ll also catch you up on the latest industry news.Special Thanks to our Exclusiv

For the first time in RIMproReport history, we have an industry investor on the show.John Balzer is a Director with the Special Situations Group at Goldman Sachs. John has been involved in working with many of the larger companies as they experience significant growth either through expansion or acquisition. He’s been intimately involved in a lot of deals and knows our industry extremely well.Today we chat about his history and experiences related to the RIM world. We also discuss his perspectives on the current state of the industry as well as the future of it. He provides some incredibly valuable information for all of us.We’ll also catch you up on the latest industry news.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

A consummate industry professional, Richard Steed joins us on the show today. Richard is the Vice President of Pacific Records Management with operations in Sacramento, Stockton, Fresno and Modesto.Richard has been in the industry for 27 years and as a result brings a unique perspective to his role. He has also served PRISM International as a board member and President. Consequently, his knowledge and experience give him extremely valuable insights which he shares with us today.We’ll also catch you up on the latest industry news.Note: During the news today, I mention a webinar by Andy Koval of Archive Systems. You can learn more at http://www.archivesystems.com/tealeavesSpecial Thanks to our Exclusive Show Sponsor, O’Neil Software.

The FileMan, Cary McGovern needs no introduction. A long-time industry sales consultant and start-up advisor, Cary is now “officially” retired. But that doesn’t quench his passion for the industry and his desire to know what is happening.Today on the show, Cary and I discuss the impact of the acquisitions that continue to transpire in the RIM service industry. We talk about the powerful connection to private equity and the role it is playing, especially related to the acquisitions.Cary provides an interesting viewpoint that you might not have considered before today.  I hope it gives you a broader perspective related to the current industry roll-up that is taking place.We’ll also catch you up on the latest industry news.Enjoy the slightly longer than normal show today.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Nate Campbell will exert significant influence on the RIM services industry this year. As the Chief Operating Officer at Access and the new President of the PRISM International Board of Directors, I wanted the chance to speak to him about both roles.Nate has been in the business a long time. We spend some time learning his story and then dig into his role and short history at Access. We also discuss his vision and goals for PRISM in the year ahead.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

As you start your year, one of the most critical aspects of your RIM business relates to compliance. It is important for your company and non-negotiable when it comes to serving your clients.On this weeks show, the “HIPAA Man” Tom Dumez, President of Prime Compliance, joins us to discuss the important compliance issues emerging in the RIM service industry in 2013.We talk about HIPAA, HITECH, PCI compliance and more. We spend some time chatting about something I never even considered that relates to compliance…. your company policy and procedures manual. It’s good stuff. Dont miss it.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Happy New Year! I wish for you incredible success in 2013.As we begin 2013 it is fitting we spend some time with Joe Malerba, VP of Sales for the Russ Bassett Corporation. Joe is a long time data protection industry vendor and has unique insights on the vault and offsite media storage areas of the RIM industry.Officially this week, Joe is now the Vendor Liaison on the PRISM International Board of Directors.I hope you take some time to enjoy the conversation I have with him, especially if you are in the data protection side of the industry or are contemplating it.We’ll also get you caught up on all the latest industry news.Enjoy the show this week.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

As we reach the end of 2012, here’s a quick and rapid look at the year behind us. There were a ton of acquisitions, but without listening to the show today, you might forget just how many there were. We cover those and other big industry news.So join us today for this retrospective look at the RIM services world in 2012.Enjoy this, the final show of 2012, on the RIMproReport.Special Thanks to our Exclusive Show Sponsor, O’Neil Software. Be sure to see if you won a prize in the Jingle Bells Holiday Hunt on Facebook.

Today we learn how a privately owned offsite vault and data protection business has grown into a significant player in the full-service, disaster recovery and business continuity space.Dick Fordham, the Director of Strategy and Marketing for Recovery Point will join us on the show today to talk about their story.  Dick discusses the power of positioning and the way they created a unique reason to be the only choice for clients. It’s great information.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software. Be sure to check out their Jingle Bells Holiday Hunt on Facebook.

Scott McNelley is CEO and Founder of Admiral Records Management in Montgomery, Alabama.Not unlike many others in the RIM services industry, Scott  built his record center on the back of his Montgomery, AL  commercial moving company, Admiral Moving. But he has found a great way to leverage the value of both businesses to serve each other in very effective ways.There are some great ideas on the show today that you might be able to adapt in your own situation.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software

Stefan Chorus is the Managing Director of Streff Moving Storage Archive Services in Strassen, Luxembourg.On the show we hear about Streff and their story. But we also learn about a unique requirement they have in Luxembourg with the finance department of the national government.Stefan and Streff are also highly committed to being a green company and are constructing buildings to support their beliefs and long term future.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software

John Barwick is the Founder and President of River Mill Data Management in Columbus, GA.John took an empty warehouse and his entrepreneurial street smarts and built a solid RIM services and destruction business. John describes his overnight shred routes, his critical beliefs about customer service and his recent foray into the medical waste disposal business on his show today.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software

Joseph Coletta is the General Manager of Safe Shredding based in Roseland, NJ. Joe is an incredibly colorful character in the industry. But behind the funny is a shredder with a solid operation in a highly competitive marketplace.Joe provides us with his own story as well as some of the different ways he has grown the Safe Shredding business.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software

Joe Germinario is the Founder and President of Allstate Information Management based in Patterson, NJ. The growth of Allstate is an incredible success story and a testament to Joe’s entrepreneurial drive and vision.Today, we learn about how Joe started and built the business and some of the secrets of his significant success.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software

Life has a funny way of dumping us in the deep end of the pool before we know how to swim.Guy Wilson has had his share of deep-end swimming lessons. Guy is the General Manager of Fort Knox Records Management, a Records and Information Management company which serves all of Australia. Fort Knox is based in Melbourne, Australia.This week, Guy shares their start-up story and the things he’s learned along the way as they grew from 18 boxes to a national enterprise.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software

Dennis Barnedt is Director & CEO of the Oasis Group headquartered in Dublin Ireland, and Director and Founder of Access Information Management. Dennis has a long and storied career in RIM and has become one of the leading movers and shakers in the global RIM industry.Not only will you get a chance to hear his story, Dennis also shares the Five Big Management Things that he uses to steer and guide the decisions and choices he makes in the business. These five items he talks about are worth the price of admission alone.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Colm Lane is the General Manager of Lane Archive Technologies (LAT), a full service RIM company with multiple locations throughout the Philippines.Colm has led the expansion and growth of LAT using all sorts of interesting and imaginative  techniques. He talks on the show about education marketing, stealth marketing and aligning with an Integrity Initiative that has been very effective for them. He shares the value of implementing international standards. Don’t miss learning about the live-in emergency response team and a whole lot more.We’ll also catch you up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.