Ft Listen To Lucy

A disrupter of habit, it stops the living in their tracks, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

Telling others what you did before can be a sign of mediocrity, says Lucy Kellaway. Illustration by Chris Tosic  See acast.com/privacy for privacy and opt-out information.

What people wear to work at investment banks, management consultancies and top law firms is ridiculous. Individualism is to be avoided at all costs, says Lucy Kellaway.  See acast.com/privacy for privacy and opt-out information.

Start with please and thank you, then spoon on the flattery, says Lucy Kellaway. Image by Chris Tosic  See acast.com/privacy for privacy and opt-out information.

In the workplace and in life, being troublesome can be useful, says Lucy Kellaway.  See acast.com/privacy for privacy and opt-out information.

Office life is better than ever before, but dissatisfaction is rising, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

When handing out my annual guff awards last week I said clear language in business was perfectly possible if you tried hard enough. I now find it’s not as simple as that, says Lucy Kellaway.  See acast.com/privacy for privacy and opt-out information.

Contenders for 2016’s gong ranged from euphemistic to ‘plain moronic’, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

After 31 years at the Financial Times, Lucy Kellaway is leaving to set up Now Teach  See acast.com/privacy for privacy and opt-out information.

Starbucks boss has no business sending a missive to staff to tell them how to be.  See acast.com/privacy for privacy and opt-out information.

Remind yourself how awful most business leaders are: the bar is low, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

Faddish organisational trends that shut out older workers are in danger of spreading, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

Time spent waiting is an opportunity to catch up with emails, reading and phone calls, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

Just as with other skills, we benefit from clear and direct views that help us improve, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

The rise of the gender-neutral toilet in the workplace is not an entirely good thing, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

The Tiger Oil chief’s missives were rude, but his style was perfect, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

The aftermath of leaving my iPhone in a Washington DC taxi was frightening, shaming, then liberating, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

Forget calling staff "imagineers" or "sandwich artists"; companies need more modest skills to evolve, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.

Staff are more likely to be excited by a new vending machine and for good reason, says Lucy Kellaway  See acast.com/privacy for privacy and opt-out information.