Knowledge@wharton
Would You Treat Your Mother That Way? The Secrets of Great Customer Service
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:21:47
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Sinopsis
Would you turn your mom’s warranty claim down two days out of warranty? Author Jeanne Bliss makes a business case for providing excellent service and true customer satisfaction to garner long-term success. See acast.com/privacy for privacy and opt-out information.
