Founder Views

One of the biggest opportunities I didn’t take more advantage of while growing a company, is not gathering enough feedback from employees more often. Being the co-founder of the company that started from scratch, I personally did every single role in every department on my own. I was a salesperson, support rep, marketer, graphic designer, onboarding specialist, retention specialist, and billing person- all at the same time. Needless to say, I know every facet of my company very well. However, as we started to grow the team, and bring in people with different backgrounds and experiences, I quickly realized I didn’t know as much as I thought I did. With diversity, comes new insights, thoughts and ideas that can make some of the biggest impacts in your business. When you start managing, as opposed to being wrapped up in the nitty-gritty daily operations, you can easily lose sight of the processes, procedures and efficiencies within each role. This is when you have to put more trust in your team, and continuously