Ccw Digital: A Customer Service Online Platform
Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:28:06
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Sinopsis
Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again." Topics include: -Shep's number 1 business measurement leaders should be monitoring -Why loyalty programs don't always drive loyalty -Technology driven personalization vs the human touch -Leveraging consumer behavior trends to creat marketable customer experience (and so much more)