Parker-x (a Parking Industry Podcast)

This episode was recorded prior to COVID-19, but holds important tips on securing your rights to system support and data.  Planned and unplanned technology obsolescence, is an often hidden cost that can significantly impact your Operation’s ROI.  Now is a great time to firm up Contracts with existing Suppliers to ensure you have adequate protections. This is key during times where support levels and businesses may fail.  How the world has changed! Top Tips:Contract with your solution Supplier to hold firm to stated whole of life costs, including payment platforms (systems and fees), off the shelf hardware and software versions:Require a Service contract which includes replacement and upgrade cycles, as well as recommended maintenance fees and support availability. Ensure the ability to access the manufacturer direct or alternatives if the contracted supplier no longer supports certain components.Ensure you receive advanced notice of business viability changes to your supplier and any key subsystem.Ensure that