Creative Warriors

Many businesses today stress one thing: customer acquisition. As important as this may seem, studies have shown that 20-70% customers stop doing business with a company in the first 100 days. Then what? Ultimately, customer retention will make sales itself. When you keep your customers happy, they will become your best sales team. So how do you work on customer retention? The first step is to understand that, no matter what your industry is, you are dealing with humans. Take into account the human brain. Consider their emotions. Look for where they need support, and what you can do to really show you care about they position they are in. What would you want if you were in their shoes? On this episode of Creative Warriors, we are joined by Joey Coleman. Joey helps companies keep their customers.  He’s an award-winning speaker and works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos, and Whirlpool. His First 100 Days methodology fuels the r