In The Arena Podcast With Anthony Iannarino | Sales | Marketing |business Coaching | Sales Management | Teamwork | Success |r

“For years, customer service has been a necessary evil.” That’s what Jay Baer says, but he’s convinced that even though it’s never been true, it’s especially not true in the digital age. Customer service is the lifeblood of truly impacting businesses. During this conversation Anthony asks the kind of questions that unpack the gold of Jay’s new book, “Hug Your Haters” and shows you why keeping customers through outstanding customer service is tons more important that getting new customers. After listening to this episode you won’t think of customer service the same way again. For generations, customer service has been seen a necessary evil ~ Jay BaerClick To Tweet Why Haters are not necessarily going to hate forever. You’ve heard the pithy little meme - “Hater’s gonna’ hate.” But is it always true? Jay Baer believes that most people who you might classify as a “hater” on social media these days are simply voicing their opinion about the reality of their experience with your company, and resigning yourself to