Power To The Small Business | Branding / Marketing Plans & Ideas / Social Media / Customer Experience Design / Digital Market

Customer experience expert and best-selling author Shep Hyken joins host Jay Ehret to discuss building amazing customer experiences through what Hyken calls "The Cult of Amazement." Topics Include: The 5 Phases of the Customer Customer Loyalty Creating "Moments of Magic" Being better-than-average The advantage of small business access Employee engagement Guest: Shep Hyken, Customer Experience Expert Complete show notes and links can be found at the official Power to the Small Business podcast website: Shep Hyken & The Cult of Customer Amazement