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The latest Academy episode is a special one — with former FBI Hostage Negotiator and author of “Never Split The Difference: Negotiating as if Your Life Depended on It”, Chris Voss. Chris brings decades of experience in the realm of high stakes negotiation in the tensest of situations: kidnappings. But let’s face it: you and I are unlikely to be in those anytime soon — yet every single day we deal with our own high stakes situations where negotiating, influence and communication are absolutely crucial. Whether it’s dealing with a customer service rep, a relationship conflict or buying a new car — effective negotiation can change your life. In this episode, we dig deep on the simple, practical and highly effective techniques you can start using today as well as: Negotiation is about working with people, not against The power of working on communication and language Chris's journey from SWAT team to FBI hostage negotiator Learning negotiation from years on a suicide hotline Why the fear of loss drives most huma