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Jodi Glickman lays the foundation for becoming great on the job through better communications.   You'll Learn: The GIFT framework for better communication How to master the hello and goodbye Pro-tips for managing expectations   About Jodi Jodi Glickman is an entrepreneur, author, public speaker, consultant, and all-around expert in training people how to be great on the job. She is a regular contributor to the Harvard Business Review, and the author of the critically acclaimed Great on the Job: What to Say, How to Say