Coaching For Leaders

Joanna Stern: I Am Not a Robot Joanna Stern is an Emmy Award-winning technology journalist who was previously the personal technology columnist at The Wall Street Journal. For many years, she has been one of the most recognizable and entertaining voices in consumer tech, and she just recently launched her own media company and YouTube channel called New Things. Her new book is I Am Not a Robot: My Year Using AI to Do (Almost) Everything (Amazon, Bookshop)*. What if you decided to go to AI first for virtually everything in your life? Joanna Stern decided to do exactly that and captured it all in her recent book. In this episode, we explore how those implications are showing up for a lot of us in the workplace. Key Points Customer service functions are one of many places where organizations are already using AI to supplement or replace work that people used to do. Some aspects of AI work are preferred by both customers and employees. For others, having people in the loop is essential. AI may eliminate some job