Pt Pintcast

Many clinicians feel tension between patient care and productivity targets. In reality, that tension often exists because clinicians were never taught how the business side of healthcare works.In this episode of PT Pintcast, Jimmy McKay talks with Katie Holterman about how clinics can bridge the gap between clinical excellence and operational performance.The discussion focuses on practical ways clinic leaders can introduce metrics without alienating clinicians — and how transparency, standardization, and communication help teams work toward the same goal.Key Insights From the Episode• Why clinicians often resist productivity metrics• The role of clinical guardrails in protecting care quality• Why every clinic needs clear performance metrics• How dashboards and scorecards improve clinician buy-in• The leadership mistake that causes teams to reject metrics• Why some clinical standardization actually improves autonomy• How value-based care is changing rehab expectationsPractical Takeaways for Clinic Owners• Expl