Nightside With Dan Rea

We kicked off the program with four news stories and different guests on the stories we think you need to know about! Graduation Framework Recommends New High School TestsGuest: Sam Drysdale – State House News ReporterWhy Customer Service Is Designed NOT To Serve Customers! The real reasons behind long hold times, dead-end chatbots & disempowered agents.Guest: Amas Tenumah - MBA, author of the new book, HOLD: The Suffering Economy of Customer Service, is a former customer service executive Is online shopping a recipe for identity theft? How consumers can stay protected.Guest: Michael Bruemmer - VP of Global Data Breach Resolution at Experian Is 12 Too Young For A Cell Phone? New study published in the peer-reviewed journal, Pediatrics found that kids with a smartphone by age 12 face an increased risk of developing depression, sleep problems and obesity.Guest: Dr. Catherine Athans – psychologist & author  See omnystudio.com/listener for privacy inform