Real Secrets of the Top 20%

Let's talk about the importance of enthusiasm. One day I was having my Volvo serviced, and as I waited for it to be brought out, I wandered onto the new car showroom. There on the floor was a Special S60 R – their Rally version and it looked pretty sweet. As I sat in it, someone came up and asked me what I thought and I said, "It's OK." I asked him if he was one of the sales reps, and he said he was new to sales having worked for the Volvo factory for the last 10 years. He then asked me how much I knew about the car. "Not much," was my answer. And that's when it began. Jim seemed to change as he began to tell me what a phenomenal car the R series was. Did I know that the brakes alone were of racing pedigree and the best brakes Volvo ever made? And that they were found only on the Rally model? Did I know about the torque of the engine and that the Rally had the only hand made engine Volvo every produced? One and on he went, covering each part of the car to the racing bucket seats, down to the hand stitched lea