3rd World Startup

Vince Loremia is our guest in this episode. Vince is one of the founders of Kallfly, a cloud-based call center software and a market place for agents and companies. He talks about how they started their company and their experience in joining a Singapore-based startup accelerator. We go into how they acquire customers, retain them and get referrals. He shares tips on hiring and training people. He talks about his framework of taking action first and his productivity practices. At the second half of the interview, Vince shares why he chose to be an entrepreneur, how he perseveres despite its hardships, and his advice for young entrepreneurs. Here are my notes: 1. Current call center software requires lots of hardware. Kallfly is ideal for SMEs and startups since it is cloud-based. 2. Bootstrapped at the beginning, using revenue from customers. Then they joined JFDI, a Singapore-based startup accelerator. 3. Impact of the accelerator: change of business model (added a marketplace of call center agents). Mentori