Paper Napkin Wisdom - Podcast And Blog For Entrepreneurs, Leaders And Difference-makers

EP 293 – Steven Rothberg: If a Customer Wants to Pay More, Let Them

Informações:

Sinopsis

When you sit down with someone like Steven Rothberg, Founder and Chief Visionary Officer of College Recruiter, you expect to hear insights about hiring, technology, and the future of work. What you might not expect is a napkin that sums up decades of wisdom in a sentence so straightforward it almost sounds too simple:  “If a customer wants to give you more money, find a way of making that happen. $$$”  At first glance, it feels like sales advice. But during our conversation, it became clear that Steven’s napkin is less about sales tactics and more about mindset. It’s about curiosity, listening, and the courage to grow your business in partnership with your customers instead of in isolation from them.    The Origins of the Napkin  Steven explained that this napkin wisdom didn’t come from a single “aha” moment but from years of conversations with clients. Over time, he noticed a pattern: customers would ask for things that weren’t on the official menu. Sometimes they wanted a slightly different featu