Disney At Work Podcast

Ever go into a place of business only to leave asking yourself, "What are they thinking?" How could they be so blind when it comes to how they do business? It's a fair question asked often. We speak of emotional intelligence when it comes to individuals and how they relate with others 1:1 or perhaps in small groups, but we really don't talk about it in the context of how we interact with customers, much less approach that relationship strategically. Today we look at The Emotionally Intelligent Customer Experience, where we see how it plays out both tactically and strategically. We look at examples from Disney as to what they do, good and bad, in addressing that customer experience. And we consider how this plays out in your organization, big or small, whether in the public, private or non-profit realm. Join us as we consider the Emotionally Intelligent Customer Experience: Disney Insights for Any Organization. ________________________________________________________ More Disney Insights can be found below! Di