Ft Money Show

When FT columnist Miranda Green lost her father, she expected the grief to be long-lived. What she didn’t expect was that she would still be attempting to settle her father's financial affairs nearly a year later with multiple calls to banks, building societies, insurers and utility companies. In an episode which first aired last September, Miranda tells presenter Claer Barrett about her experiences dealing with inconsiderate call handlers and poor processes in the private sector. Claer puts Miranda’s concerns to Eric Leenders, the director of personal finance at UK Finance, the trade body that represents about 300 financial services organisations. What are they doing to address the problem? Want more? Listen to the second part of this series, Help! My parents are being targeted by scammersRead Miranda Green’s article for free: Sadmin - the side hustle nobody wantsServices mentioned in the podcast: https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-oncehttps://w