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222: Power Talk Friday: Lee Cockerell- Customer Service the Disney Way

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Sinopsis

On today's episode of Power Talk Friday, LuAnn has an absolutely ridiculous treat for you!  She has Lee Cockerell with her, who's name may or may not be familiar to you... He has spent his career leading operations all over the world, for Hilton Hotels, Mariott Hotels, and Walt Disney Company. He spent more than twenty years with the Walt Disney Company, where he ultimately became Executive Vice President of Walt Disney World Operations. Since then, he has gone on to form his own company,  where he shares what he has learned and he makes available his breakthrough methods for becoming a better manager and a great leader. LuAnn is really busting at the seams because this is truly her kind of topic!  Lee is also has a podcast called Creating Disney Magic, where he shares his Disney experiences in an effort to help people like you become better leaders and managers.  (Episode no.1 of that podcast is a really interesting one, where Lee literally goes through his entire career.)  At Disney, they created an envir