People And Projects Podcast: Project Management Podcast

Summary In this episode, Andy talks with Scott Walker who spent 16 years as a Scotland Yard detective. Scott and Andy delve into lessons on emotional intelligence and negotiation skills gleaned from Scott's new book Order out of Chaos: Win Every Negotiation, Thrive in Adversity, and Become a World-Class Communicator. Key takeaways include seeking to understand before being understood, managing emotional states, and using empathy to build trust. Walker also discusses the importance of buying time and, interestingly, feeding egos in negotiations. It's an engaging discussion with one of the world's most experienced kidnap-for-ransom negotiators. Sound Bites "Negotiation is simply a conversation with a purpose." "Kidnappers are businessmen looking to get the right deal for them." "Feeding their ego doesn't mean flattering them. It's about acknowledging their needs and concerns, making them feel heard." "Success leaves clues." "We need to get out of our own way, suspend our own ego, seek to understand before bein