People And Projects Podcast: Project Management Podcast

Summary In this conversation, Andy Kaufman interviews Micah Solomon, author of the book Can Your Customer Service Do This? Create an Anticipatory Customer Experience that Builds Loyalty Forever. They discuss the importance of customer service and how it applies to project managers and leaders, not just people in hospitality or retail. They explore examples of good and bad customer service experiences, debunk myths about customer service, and provide strategies for improving customer service. They also discuss the concept of gold touch customer service and how it can be applied to internal customer service. The conversation concludes with insights on effective communication and developing a customer service mindset. Takeaways Customer service is important in all industries, not just hospitality or retail. Examples of good and bad customer service can provide valuable insights for improving customer service. There are common myths and misunderstandings about customer service that need to be debunked. Gold touc