Fm Evolution

Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the role of inclusion policies and practices and how team building promotes leadership development. They discuss how to establish an atmosphere of diversity in the workplace, the benefits of inclusion in the service industry, and what character traits produce effective leaders.   Unlock your true potential with us today!Show Notes:(1:07) Introducing Jim(5:04) Inclusion’s Influence on Team Building(8:03) Developing Inclusion in the Workplace(10:18) What Makes an Inclusive Policy Good(12:53) The Benefits of Inclusion on Leadership(15:46) Measuring Inclusion Success(22:22) Fostering an Inclusive Atmosphere(24:53) Recruiting Focused on Diversity(27:16) Individuals Who Make Effective Leaders(31:09) Essential Inclusion PracticesLinks:Sha

Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the world of paid leave policies and explore how the great resignation of 2020 changed employers' approach to employee compensation and benefits. They discuss what businesses must consider when designing a policy to remain competitive in the job market and examine the introduction of flexible working options, government incentives for employers who provide paid leave, and potential criteria to measure the success of an organization’s implementation. Join us for an important discussion on paid leave policies and unlock your true potential today!Show Notes:(1:06) Introducing Jim(4:50) Paid Leave Policy Considerations(6:57) Paid Leave’s Influence on the Great Resignation(11:13) Incentives for Employers to Offer Paid Leave(14:47) Other

Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience guiding teams through periods of change and managing how seamlessly they adapt. Throughout this episode, Shawn and Jim discuss how leadership trends in 2023 are going to differ from 2022 and how those developments will impact the industry as a whole. Unlock your true potential with us today!Show Notes:(0:55) Introducing Jim(3:12) Upcoming Changes in Leadership(5:59) The Evolution of Leadership Roles(10:16) Changing Communication Styles(15:08) Sticking to the Fundamentals(18:36) Impending Changes in Technology(24:21) Diversity Inclusion Initiatives(27:41) Generational Shifts in Leadership(30:32) Leadership AdviceLinks:Shawn BlackJim RobinsonCGP Maintenance and Constru

Summary: Join us as we introduce you to the next Evolution in our podcast journey. Service Evolution is the premier podcast for service industry professionals, providing insight and advice to help listeners advance in their careers, learn new skills, and make a positive impact. Our podcasts feature interviews with experts, advice from successful leaders, and inspiring stories of success. Whether you're new or experienced, Service Evolution can help you take the next steps toward success. Unlock your true potential with us today!Show Notes:(0:49) Introducing Jim(1:32) What Jim’s Currently Reading(2:43) Inspiration behind Service Evolution(6:16) Defining the Service Industry(7:52) Skills Needed to Succeed in the Service Industry(10:07) What to Expect from Service Evolution(14:24) How Service Evolution Will Be Beneficial(18:13) Advice to Those Starting in the Service Industry(22:13) Future of the Service Industry(26:00) Long-Term Vision for Service EvolutionLinks:Shawn BlackJim RobinsonQuotes:“We’re trying to si

Summary: On this episode of FM Evolution, host Shawn Black sits down with Aaron Shultz, principal consultant at A.W. Shultz Training, a professional consulting service that helps organizations with maintenance work management. With over twenty-five years of experience, Aaron is also the founder of the Maintenance and Reliability Institute and the author of six work management related publications. In this episode, Shawn and Aaron discuss the impact of adaptive work management, the process of communication when implementing change, and how to promote a culture of improvement.  Thanks for tuning in! Show Notes:(0:45) Introduction to Aaron(4:17) Adaptive Work Management(8:24) Change Work Management(13:26) Challenges of Implementing Change(17:09) Advice for Implementing Change(22:03) The Purpose of Adaptive Work Management(27:12) Effective Adaptive Work Management Strategies(33:51) Tips on Implementing Work Management(35:59) Promoting a Culture of Continuous Improvement(39:35) Closing Questions Links:Shawn BlackA

Summary: On this episode of FM Evolution, host Shawn Black sits down with Lee Mills, co-founder and CEO of Pixly, a mobile application that allows users to collaborate on projects by making it easy to instantly capture, tag, and share project photos from anywhere. Lee has been in the technology space for over two decades, gaining experience launching new products, raising capital, and scaling startups. In this episode, Shawn and Lee discuss the benefits Pixly provides facility managers, how Pixly is improving the FM industry, and what sets Pixly apart from other platforms.  Thanks for tuning in! Show Notes:(0:39) Introduction to Lee(1:27) Lee and Pixly’s Background(4:24) What Lee is Reading(7:03) How Pixly Helps Facility Managers(9:53) Pixly Success Story(13:01) Integrating Pixly with Other Platforms(17:49) Getting Started with Pixly(21:00) What Makes Pixly Unique(23:25) Pixly’s Security(25:30) How Pixly Works(29:54) Closing Questions Links:Shawn BlackLee MillsPixly Quotes:“We’re happy to serve people and hel

Summary: On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully led his team through periods of uncertainty and developed a winning culture in the process. In this episode, Shawn and Jim discuss the trend of quiet quitting, how the economy impacts employee retention, and strategies leaders can employ to discourage employees from leaving.  Thanks for tuning in! Show Notes:(0:40) Introduction to Jim(2:27) Defining Quiet Quitting(5:57) The Effects of a Gig Economy(7:48) Impacts of Quiet Quitting(9:49) Individuals Most Likely to Quit Quietly(11:41) Leadership's Influence on Quiet Quitting(18:44) Signs of Quiet Quitting(23:56) How to Combat Quiet Quitting(29:07) Closing Thoughts Links:Shawn BlackJim RobinsonCGP Maintenance and Construction Services 

Summary: On this episode of FM Evolution, hosts Shawn Black and Jim Robinson were joined by Brian French, a leadership creator, teacher, and coach at Harmonic Learning, a business consulting service that partners with client organizations to create leadership development experiences. Besides his extensive learning and development background, Brian is also a professional musician and infuses musical themes within the content created by Harmonic Learning. In this episode, Shawn, Jim, and Brian discussed the characteristics of good leaders, how to create an efficient succession plan, and best practices for creating leadership development programs. Thanks for tuning in! Show Notes:(0:43) Introduction to Jim(0:54) Introduction to Brian(1:33) About Brian and Harmonic Learning(2:52) About Jim(4:20) About the Restaurant Facility Management Association(8:47) Defining Leadership(11:00) Characteristics of Great Leaders(15:33) Developing Future Leaders(19:42) Succession Planning(28:32) Leadership Development Programs(37:

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Stormy Friday, the president of The Friday Group, a woman-owned facilities management consulting firm. With over forty years of experience in the FM industry, Stormy has gained international recognition and lectured at FM conferences in over thirty countries. In this episode, Shawn, Randy, and Stormy discussed the best practices for giving and receiving feedback, when it’s the right time to ask for constructive criticism, and how to navigate situations where people receive feedback negatively. Thanks for tuning in! Shownotes:(1:09) Introduction to Stormy(5:43) Getting Involved in FM(7:51) Stormy’s Influence in FM(15:28) Giving and Receiving Feedback(18:05) Effective Feedback(27:56) Getting Better at Providing Feedback(31:511) Negative Feedback(34:35) Best Practices for Giving Feedback(39:42) Asking for Feedback(44:49) Closing Questions Links:Shawn BlackRandy OlsonProFMIStormy FridayThe Friday Group Quotes:“Effective feedback fro

Show Notes:(0:43) Introduction to Jim(1:19) Jim’s Management Style(2:39) The Best Approach for Implementing Change(5:07) Balancing Efficiency with Implications(6:30) Ensuring Thorough Communication(8:11) Measuring the Success of Change(10:33) The Importance of Self-Assessment(11:24) Pitfalls to Avoid When Implementing Change(14:18) Learning from Confusion(18:53) Advice to Leaders Implementing Change(20:54) Prioritizing Change(22:38) Handling Employee Resistance as a Leader(26:02) Fostering a Culture That Embraces Change(28:36) Technologies' Impact on Change Links:Shawn BlackJim RobinsonCGP Maintenance & Construction  Quotes:“Implementing change is no joke and it depends on what you’re changing. If there’s a team to buy into what you’re going to change, this is important. It will change automatically and very organically. If there’s a vision that has to be cast to get the buy-in, then as a leader, you have to be able to paint the picture.” - Jim Robinson, (2:46) “You have to slow down if you’re going to im

SummaryThis week, host Shawn Black is joined by Randy Olson, the leading design and distribution implementer of the ProFM Credential Program, for another special episode of FM Evolution. Shawn and Randy sat down with Kristed Herbert and Keith Spencer from Cerebrii Solutions Global to discuss FM in Trinidad and Tobago. Cerebrii is a training and consultancy firm based in Trinidad and Tobago specializing in facilities management, project management, and real estate and property management. Throughout the episode, Shawn, Randy, Kristed, and Keith considered the importance of cross-functional competencies in FM, Cerebrii and ProFM’s partnership, and international interest in FM. Show Notes(1:03) Introducing Kristed and Keith(5:35) Introducing Cerebrii Solutions Global(9:02) FM in Trinidad and Tobago(12:06) ProFM in Trinidad and Tobago(12:56) The Importance of Cross-Functional Competencies(19:32) What Are You Reading?(26:26) Drawing International Interest in FM through Leadership(31:15) Impact on Students(33:42) C

Summary:On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience keeping teams engaged in order to optimize overall performance. In this episode, Shawn and Jim discussed the differences between leading a team versus an individual and how leaders can cultivate a positive working environment. Thanks for tuning in! Shownotes:(0:48) Introduction to Jim(2:19) Jim’s Leadership Style(4:15) Leadership Success Story(5:57) Balancing Direction with Creative Liberty(7:58) Handling Conflict as a Leader(10:36) Prioritizing Communication(16:20) Setting Goals for Your Team(22:40) Motivating Your Team(23:51) Fostering a Positive Workplace(26:29) Adapting as a Leader(28:40) Leading Individuals Differently Links:Shawn BlackJim RobinsonCGP Maintenance &

Summary:On this episode of FM Evolution, host Shawn Black sits down with Randy Olson and Amy Brown. Randy is the leading design and distribution implementer of the ProFM Credential Program, and Amy Brown is the director of events and education at Trade Press Media Group, a business-to-business media company. Throughout the episode, Shawn, Randy, and Amy discuss the upcoming NFMT Remix conference in Las Vegas and what the individuals attending can expect. Thanks for tuning in! Shownotes:(0:40) Introduction to Randy(1:04) Introduction to Amy(1:32) About ProFM(3:18) About NFMT Remix(4:40) The History of ProFM(8:04) What to Expect from NFMT Remix(15:26) About the NFMT Remix Exhibits(21:32) Women in FM(24:44) About the NFMT Remix Afterparty(26:47) Closing Questions Links:Shawn BlackRandy OlsonProFMAmy BrownTrade Press Media GroupNFMT Remix Quotes:“We have shared values between the organizations. The primary thing we want to do is have the best impact we can on the facility management industry and we recognized NFM

Summary:On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals. Jim's focus is on organizational governance and policy implementation as the FM Pipeline program grows across the United States. Throughout the episode, Shawn, Randy, and Jim discuss the program FM Pipeline offers and the talent gap in the FM industry.  Thanks for tuning in! Shownotes:(1:02) Introduction to Jim(8:13) Feedback on the FM Talent Gap(12:05) Solution to the FM Talent Gap(23:41) Process of Becoming an FM Professional(26:50) How FM Professionals Are Giving Back(29:15) Closing Thoughts Links:Shawn BlackRandy OlsonJim ZirbelFM Pipeline  Quotes:“The organizations that invest in their people and provide professional development are where they want to be. They want to grow. They want to be better at what they do. They want to gain confidence. They wan

Summary:On this episode of FM Evolution, host Shawn Black sits down with Josh Pringle, the executive vice president of CO2Meter, Inc., a business that designs and manufactures scientific devices for gas detection and monitoring. With over twenty-five years of experience, Josh has proven success in operationalizing comprehensive marketing strategies and managing complex initiatives. Throughout the episode, Shawn and Josh discuss the importance of being an authentic leader and how that influences the company’s culture. Thanks for tuning in! Shownotes:(0:48) Introduction to Josh(5:31) Changing Trends in Leadership(7:52) Being an Authentic Leader(14:52) Creating a Successful Culture(19:03) Staying Consistent as a Leader(24:25) The Focus on Authenticity(26:22) Creating a Consistent Culture(35:19) Why Being Transparent Is Important(40:12) Building Trust with Authenticity(42:37) Advice to Leaders Trying to Be Authentic(43:47) Closing Thoughts Links:Shawn BlackJosh PringleCO2Meter, Inc. Quotes:“The goal of a leader i

Summary:On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully developed a caring culture that encourages open communication and growth. In this episode, Shawn and Jim discuss creating a culture of trust, the importance of celebrating wins, and how transparency is a necessity.  Thanks for tuning in! Shownotes:(0:45) Introduction to Jim(2:40) Making Your Company’s Mission Personal(5:17) Creating a Culture of Trust(7:18) Building Trust within Your Team(12:43) Fostering a Culture That Celebrates Winning(21:33) Focusing on Data and Results(24:55) Offering Transparency(28:23) Investing in Your Employees(33:08) Advice to Leaders Looking To Improve(35:05) Closing Thoughts Links:Shawn BlackJim Robinson Quotes:“When that alarm clock goes off, there’s

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights. With thirty-plus years as a journalist covering the facilities management and design industry, Eileen has extensive experience working closely with facility managers, architects, engineers, and building management professionals, helping them with the challenges of maintaining workplaces, optimizing productivity, investment strategy, and design for the future of the build environment. Shawn, Randy, and Eileen discussed the 2022 FM results from the McMorrow reporting last year and the mindset shifts within the FM industry. Thanks for tuning in! Shownotes:(0:51) Introduction to Eileen(6:44) Annual Outlook Survey(9:28) About McMorrow Reports(11:15) About Facility Management(12:32) Topics of the 2022 Survey(19:42) FM Training(24:57) Changes in the FM Industry(31:13) Final Thoughts Links:Shawn BlackRandy OlsonEileen McMorrow Quotes:“We feel it’

Shownotes:(0:37) Introduction to Jim(2:38) Technologies Influence on Being Disconnected(8:20) Dealing with Remote Teams(11:46) Reconnecting Teams with Each Other(12:53) Disconnection Fatigue(22:10) The Power of Saying No(28:20) Helping Teams Deal with Loneliness(34:55) How to Be More Present(38:34) Expanding Attention Spans(39:55) Closing Thoughts Links:Shawn BlackJim Robinson Quotes:“...Let’s embrace the thing. Everything worth having can be a fight. It’s uphill. It’s on the top. It’s not at the bottom…It’s nowhere else but at the top, so let’s keep working. Let’s climb for this. Let’s love each other…Let’s do things better. Let’s do this together.” Jim Robinson, (6:46) “You gotta do something. You gotta get together. Remote is great. It’s a great way to serve yourself and all your needs…That’s exciting. That’s fun. That’s cool. A lot of people love it, but the reality is they still want to connect…You gotta go connect to people because they deserve to connect.” Jim Robinson, (9:43)“When you take a vacation

Show Notes:(0:39) Introduction to David(1:50) Introduction to ARC(4:53) What AI Is Being Used in FM(6:29) AI in the Next Ten Years (9:38) How Mobile Technology Is Changing FM(12:19) Challenges with Mobile Technology(14:41) Are We Too Reliant on Mobile Technology?(19:06) How Digital Storage Is Impacting FM(22:15) Data Breach Concerns(30:02) Advice to FMs Links:Shawn BlackDavid TraskARC Quotes:“It’s made our lives a lot easier. I think the challenge though, in FM, is there’s really a disconnect with the field people versus the office people.” - David Trask, (4:56) “I think one of the big misconceptions with mobile technology is that everything has to be all encompassing in one…and everyone is looking for this magic bullet that does everything.” - David Trask, (10:12)“Where people get hung up is thinking I’ve gotta do this here and I’ve gotta have this all encompassed. No. Every technology company is not the best at everything and if you want that and you’re expecting that, you’re going to pay a premium for that

Shownotes:(0:38) Introduction to Jim(2:15) Leaders That Get Results(4:38) What Is Perceived as Equality(9:33) How to Develop Good Listening Skills(11:58) Following Up with Your Team(19:56) Learning from Your Mistakes(27:17) How Your Circles Impact You(32:08) How to Make People Feel Important(38:42) Rewarding the Small Wins Links:Shawn BlackJim Robinson Quotes:“So, I think if you've already started to come into a leadership role, people are starting to gravitate to you. You've already figured out you have to deliver, and it's not about you. It's about delivering to somebody else. What do they need?” - Jim Robinson, (3:58) “Delivery of service at your very best level is the only thing that matters…There's all kinds of things that come your way only when you're authentic and being your best.” Jim Robinson, (8:19) “I think good leadership really is showing people how important they are and giving them some dignity in their job…if you want great results, you have to make sure employees feel that they're being hear