Encouraging usable designs for a better customer experience.
DC72 Interview: TechSmith on Designing Snagit for Macintosh28/08/2010 Duración: 40min
Tim Keirnan interviews the design & development team for TechSmith's upcoming Snagit for Macintosh. Items discussed include: * How and why did TechSmith decide to do a version of their popular Snagit for the Mac OSX platform? * What is the design process of Snagit for Mac? * How is Snagit for Mac related to Snagit for Windows? * Why did TechSmith decide to try an open beta process and how is it helping their design process? So check it out before you listen, or while you listen. You can find the Snagit for Macintosh free beta at the following addresses: www.techsmith.com/snagitmac/ www.snagit.com www.techsmith.com
DC71 Five Year Anniversary Episode with Jared Spool of UIE07/08/2010 Duración: 43min
Jared Spool of User Interface Engineering joins Tim Keirnan for Design Critique's 5th anniversary episode. That's FIVE years, folks! The guys discuss some favorite UX-related new media audio and video shows, debate the effectiveness of advertisements in new media shows, and generally engage in freewheeling talk that never takes itself too seriously. We close with a promo for UIE's User Interface 15 conference to be held in Cambridge, MA this November. Links: www.uxpod.com http://johnnyholland.org/category/radio-johnny/ http://iatelevision.blogspot.com/ http://www.ted.com/ http://5by5.tv/bigwebshow/1 http://www.uie.com/events/uiconf/2010/
Promo for Internet User Experience 201024/06/2010 Duración: 15min
Dave Mitropoulos-Rundus joins Tim Keirnan for a quick promo of the upcoming Internet User Experience 2010 conference, to be held in Ann Arbor, Michigan, from July 24 - 28, 2010. To learn more about IUE2010 and to register, please visit www.iue2010.com
DC70b Interview: Pt 2 of Jeff Smith on Gathering User Feedback from Internal Sources to Supplement Formal Usability Studies27/05/2010 Duración: 42min
Jeff Smith of IBM's Hardware Experience Design Group presents part two of our "director's cut" of the presentation he gave at the 2009 HFES conference, "Gathering User Feedback from Internal Sources to Supplement Formal Usability Studies". In part two, Jeff details the ways in which the following internal departments of employers and clients can help us get informal user feedback to supplement our primary data: * Marketing * Sales * Support * Test Engineers (QA) * Manufacturing Each of these areas can supply a user experience professional with invaluable insights and observations of customers/end users. Jeff tells us the promise and the limitations of using their data in our own work. Jeff's coauthors on the presentation were Daniel P. Kelaher and David T. Windell.
DC70a Interview: Pt 1 of Jeff Smith on Gathering User Feedback from Internal Sources to Supplement Formal Usability Studies11/05/2010 Duración: 32min
Jeff Smith of IBM's Hardware Experience Design Group presents a "director's cut" of the presentation he gave at the 2009 HFES conference. Tim liked it so much in San Antonio that he wanted to hear an expanded version on Design Critique so here it is, titled "Gathering User Feedback from Internal Sources to Supplement Formal Usability Studies". In part one, Jeff * Describes his job as a human factors engineer with IBM, * Tells his interpretation of the field combined with IBM's corporate values, * Discusses the essential nature of communication to both clients and coworkers * Shares his "elevator speech" of what he does for a living, and * Emphasizes the importance of field research if you're able to do it on a project. In part 2, Jeff will explain the methods of using internal sources to supplement formal user research. Jeff's coauthors on the presentation were Daniel P. Kelaher and David T. Windell.
DC69 Critique: Microsoft Zune players, Zune 4.0 software, and ZunePass30/04/2010 Duración: 58min
If we were a commercial show, we'd sing something like "All we are saying is give Zune a chance." Computer programmer (and rumored private detective) Matt Hard joins Tim for a discussion of the user experience of Microsoft's Zune media players, Zune 4.0 software, and the Zune Pass music rental service. Born in ridicule, the Zune ecosystem has matured into something so good that Tim did not want to return Matt's kindly lent Zune8GB and ZuneHD players. Intrigued? Read on... * Both guys preferred the Zune flash player to their old iPod Nanos. Listen to find out why. * The ZuneHD has a terrific screen and touch user interface that Matt likes, but that Tim isn't so keen on. Listen to the reasons for their widely differing perspectives. * The Zune 4.0 software is terrific for music, but stinks for podcasts. Hear how a dreadful installation experience almost made Tim give up on even trying the Zune. * The Zune Pass service is more rent-to-own than rent, a great idea that was almost ruined by a terrible trial experie
DC68 Interview: Anne Gentle on the Social Web for Documentation15/04/2010 Duración: 01h01min
Instructions are an integral part of the user experience of products and services. Anne Gentle from JustWriteClick joins Tim to talk about the social Web's impact on creating technical communication in the 21st century. You can download a free chapter from Anne's new book, Conversation and Community: The Social Web for Documentation, at http://justwriteclick.com/blog/wp-content/uploads/2009/07/free_chapter_conversation_and_community.pdf Anne's blog is at www.JustWriteClick.com.
DC67 Interview: Silverback Utesting App and UX London 201019/02/2010 Duración: 25min
Andy Budd from ClearLeft joins Tim for a discussion about Silverback, a guerilla usability testing application for Macintosh computers. Andy also informs us about the upcoming UX London conference to be held in May of this year. You can find information about Silverback at www.SilverbackApp.com You can find information about the UX London conference at http://2010.uxlondon.com/
DC66 Critique: Waffle Iron27/01/2010 Duración: 59min
Serena Rosenhan and her husband, Blair, join Tim for a critique of the Betty Crocker BC-1957 waffle iron. Part one of this episode is a very informal, out-of-the-box usability test recorded live in the Rosenhan kitchen on a sunny Saturday morning as Serena and Blair cooked brunch for Tim. Part two, which occurs around 42 minutes into the episode, was recorded several months later when Serena had used the waffle iron again and could join Tim via phone for a "longitudinal review" as we like to do here on Design Critique. Even something as simple as a waffle iron has numerous areas of needed improvement or, in the case of the vertical storage ability of this unit, areas of impressive innovation.
DC65b Three Iterations of Blog Redesign Discussed20/12/2009 Duración: 01h10min
Colin from Canada returns to discuss his three iterations for the Design Critique blog page redesign. Because this project is not "real" in a commercial sense, we tried three iterations with increasing levels of client involvement just to see how the designs might differ.Design 1 was purely from Colin's perspective as a listener to the show, wth no involvement from Tim.Design 2 was derived from Colin's interview questions that he'd normally ask an actual client.Design 3 included Tim's general vision of what he wants in the new page design, plus Colin's executing the details.Remember to see episode DC654a for the PDF file of Colin's three designs, or look at them on Colin's own website athttp://www.finkle.ca/firebrand/wp-content/uploads/2009/11/DesignCritiqueBlogPage-3Designs.jpg Listener Tom from Maryland asks some very important questions about hackintoshing, end-user license agreements, and the poorly implemented and supported EFI-X module.The "Why Does Apple Allow Personal Hackintoshes" article is athttp:
Michael Graves Wine Glasses Completed and On eBay01/12/2009 Duración: 01min
Hi everyone, the wine glasses Michael Graves told us about in episode 61 from this past August are now finished. You can see them next to bottles of [Yellow Tail] wine in the photo accompanying this blog posting, and also I have put them into the episode art for DC61 alongside the images of Michael Graves hand mixer from Target.For the next several weeks you can bid on several sets of these limited edition wine glasses at eBay. Proceeds benefit the American Association of Museums.To hear our interview with Michael Graves, scroll down the page to episode 61, or check the podcast feed, or click this link:http://designcritique.libsyn.com/index.php?post_id=512127
DC64: Audio Adventure Design of The Scarifyers01/11/2009 Duración: 01h09min
Simon Barnard from Cosmic Hobo Productions joins Tim Keirnan and Chad Esselink to discuss the design of The Scarifyers audio adventures as heard on BBC 7. Combining old time radio detective and horror stories with X-Files mystery and dry English humor, The Scarifyers have been "saving Great Britain since 1936"--sometimes in spite of themselves. How does the script, the music, the artwork, and the acting come together to create the experience?You can find The Scarifyers at www.CosmicHobo.comYou can learn about Nicholas Courtney (Inspector Lionheart) athttp://en.wikipedia.org/wiki/Nicholas_CourtneyYou can learn about Terry Molloy (Professor Dunning) athttp://www.terrymolloy.co.uk/Learn about Hugo Pratt's historical fiction athttp://cortomaltese.com/http://en.wikipedia.org/wiki/Hugo_Pratt
DC63 Interview: Jeremy Keith at UI13 on Ajax Design Considerations29/09/2009 Duración: 51min
Jeremy Keith from Clearleft discusses his session at 2008's UI13 conference called Ajax Design Considerations that Tim attended. What do UX professionals need to know about Ajax to best make use of it in websites and web applications? And why is Jeremy's title at Clearleft currently "Lineman for the County"?You can find Clearleft athttp://clearleft.com/Check out the 2009 dConstruct conference athttp://2009.dconstruct.org/UI14 is coming this November and you can learn more about it athttp://www.uie.com/events/uiconf/2009/The Wikipedia entry for Jimmy Webb's classic song "Wichita Lineman" is athttp://en.wikipedia.org/wiki/Wichita_Lineman
DC62 Critique: EFI-X V1 Hackintosh Boot Processing Unit-The Good, Bad, and Ugly03/09/2009 Duración: 01h01min
Doug Jung joins Tim for a discussion of the Macintosh they built with the EFI-X V1 boot processing unit. The product enables the building of your own custom Macintosh and works somewhat as advertised, but reputed poor durability and consistently poor customer service from Art Studios Entertainment Media ruin what could have been a terrific customer experience. We even have a Fawlty Towers clip to illustrate ASEM's customer service style.You can find pictures of the V1 at the symbolically unusable EFI-X website onwww.efi-x.com(we're so disgusted with EFI-X that we won't directly link to them, you'll have to type the address manually)Unfortunately, you must register on the efi-x.com forums to read the complaints customers are having with the unit's fragile nature and ASEM's astounding indifference to the many valid criticisms of the product.To read alternate, and in our opinion more accurate, information about the EFI-X V1 and V1.1, and to find possible alternatives, go towww.efixusers.comEmail from listener Al
DC61 4th Anniversary Episode: Talking Design with Michael Graves and Tony Hron06/08/2009 Duración: 44min
For the 4th anniversary episode of Design Critique, Michael Graves and Tony Hron from the Michael Graves Design Group join Timothy Keirnan to discuss product design:* The wine glasses that [yellow tail] wines commissioned Michael Graves to make for their new wine[tails] mixed drinks. Pix will be at the show's blog page as soon as they are released.* Tim's Hamilton Beach 6-Speed Hand Mixer, a part of the Michael Graves Design collection at Target stores. Pix are at the blog page now, DesignCritique.net.* General design discussion.* Designing for accessibility in a world that still does not value universal design as it should.Tim closes the episode with some listener feedback and his own reflections on doing the show for the past four years.The press release for the wine glasses is athttp://www.pitchengine.com/free-release.php?id=35057Michael Graves' firms are athttp://www.michaelgraves.com/Wikipedia entry about Mr. Graves, focusing more on his architecture:http://en.wikipedia.org/wiki/Michael_GravesMichael Gra
DC60 Redesigning the Blog Page Part 220/07/2009 Duración: 51min
Colin Finkle from www.finkle.ca returns to discuss redesigning the blog page for the show. This episode is the sequel to DC56, and you might want to hear that one first before hearing this one. In this second part of the series, Tim (in the role of client) tells Colin (in the role of consultant) what he envisions for the new blog page. Based on this episode, Colin will create a third mockup to display in a future episode along with the "client-free" mockups done by Colin on his own.Amidst the discussion, Tim rants against those who disdain a typeface even though context may justify its use for a specific goal. Since when did joining form with function become unfashionable? Should design teams allow some elitist snobs' whims of fashion dictate what typefaces should and should not be used for a purpose?
DC59 Wordcast: Accessibility with Mike Elledge26/06/2009 Duración: 01h09min
Mike Elledge of MSU's Usability & Accessibility Center joins Tim for a freewheeling, after-dinner discussion about accessibility in product designs. What is it, why should we care, and how do we achieve it? This episode explores the fundamental concepts of accessibility.You can reach Mike atELLEDGE (followed by the at sign) MSU dot EDU.The MSU Usability & Accessibility Center is athttp://usability.msu.edu/The W3C Web Accessibility initiative is athttp://www.w3.org/WAI/Web Accessibility In Mind is athttp://webaim.org/Section 508 guidelines are athttp://www.section508.gov/CSUN Conference is athttp://www.csunconference.org/index.cfm?EID=80000144Accessing Higher Ground Conference is athttp://www.colorado.edu/atconference/The Blind Webbers listserv is athttp://tech.groups.yahoo.com/group/blindwebbers/The Web Axe podcast on accessibility is athttp://webaxe.blogspot.com/
DC58 Interview: Jim Jacoby on UX and Business Leadership Opportunity at IUE200918/05/2009 Duración: 17min
Tim Keirnan interviews Jim Jacoby of Manifest Digital about "big picture" UX and our ideal place inside companies. Jim's presentation was called "Interaction Designers As The Next Generation of Business Leaders". Recorded at Internet User Experience 2009 on April 1st, Jim told us the following points:* Why interaction designers should be the next generation of business leaders inside our companies.* How traditional "business players" in companies have become commodities.* Why "the creatives" in companies should step forward and help their companies innovate at the highest levels, not passively remain in the background.* The danger of being an introvert while "empty megaphones" from other areas may lead your company in non-customer, unauthentic, non-innovative directions.As a provocatively sincere and friendly revolutionary, Jim tells us about all this and more, including the importance of being "in the moment" with our end users/customers and coworkers.Manifest Digital is found athttp://manifestdigital.comJ